Howard House Surgery

I usually consult with Dr. He his very attentive and caring and discusses my care and needs which gives me every reassurance in my health care provision. When I have interacted with other medical professionals in the practise, my experience has been very positive.

When phoning it takes 1 minute 44 seconds of annoying pre-amble before being able to interact. Upon making selection I was transferred to an answering machine. The online system is poorly laid out and confusing; no best-practice user interface standards appear to have been followed. It appears to have been developed by a 16 year old after having read "HTML for Dummies".

Rang to ask about mum's care in her care home and they were able to confirm that I have permission to access her care and provided me with the info I needed. Kind and caring. Nothing was too much trouble.

I call the surgery as I work in a supported living house and a client had taken medication and spat it out. I was rudely told by the receptionist that it’s common sense just to give another tablet. She was very rude and said she would consult with a colleague on reception then said yes common sense give another tablet. When I asked her name as this is needed for our paperwork she said she and I have asked someone else. I was not rude to this receptionist but found her extremely rude and patronising

if i require help it is always there in person or on the phone

After previous surgery closed. The reception staff are friendly. The quality of care I have received in a short time has been fantastic. Other family members have echoed this response. The doctor, who I have started seeing is kind and caring: heard other GPs in the practice also provide a high standard of care and are professional and personable.
Have yet to find fault with this surgery.

My mum is 82, she went to doctors on the 7th Dec. She had an appointment, receptionist asked her if she had had a covid test, my mum explained that she had just had one prior to having a cateract operation, the hospital said that if it came back positive she would be told and wouldn't be allowed to have the operation, the operation went ahead on the 19 Nov therefore her covid test was negative. Mum explained all of this the the receptionist. However they told her to move back from the door, the doors then closed in front of her. Then was told to go round to the side door which she did but no one came, she then spent ages out side in the freezing cold she banged and banged on the door, eventually she was let in. The Dr was excellent and allowed her to warm up in her office. Now she us so unwell with sickness and constant diarrhea. I find it outrageous that the reception left my 82 year old mum out in the freezing for this length of time. They clearly were not attentive to what she was telling them. They clearly need training in customer care. I have attempted to find a complaints email. I will be taking this appalling treatment further. Im totally disgusted.

Howard House Surgery is amazing. The reception staff are very helpful and friendly. The quality of care I have received has been fantastic. My doctor, for many years, is always kind, caring and perceptive. The surgery has continued offering an excellent level of care throughout the coronavirus epidemic. Such a valuable service to the community!

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Welcoming, caring, professional, Covid safe.