Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Receptionists can be abrupt
December 3, 2018
The receptionists can be a bit abrupt at times. I find that the doctors are variable, some very good some less so.
It has all been excellent
November 6, 2018
I am reasonably healthy so I don't come here very often.I was unwell yesterday and phoned in and I spoke with doctor. I followed their advice and started my treatment yesterday as advised. I was asked to come in today and so for me it has been excellent all round. I now have a care plan (agreed with the GP). Going forward I have great confidence in my doctor and I don't think I could have had better care anywhere.
I have had first class support
November 6, 2018
I have had first class support through my pregnancy and now again with my three month old child. Very kind and caring staff all round
I find Doctors & nurses to be kind
November 6, 2018
I come in here fairly regularly because I have an ongoing condition, I understand the system so I can make it work for me. I don't call on Mondays or Fridays to make my appointments because they are very busy days. I call on Tuesdays or Wednesdays at 1.00 pm. That usually works for me. I find the doctors and nurses to be kind, caring and thorough so overall it all works out very well.
Drs all want to help
November 6, 2018
If I could change one thing it would be access to appointments. I called in yesterday and I was told that all the doctors were off sick-which I suppose happens from time to time. I called on the dot of 8.00 today and I was 8th in the queue but I did get an appointment for this morning. When you do get in to see them the doctors do all want to help-they are approachable. Nurse practitioners are also good.
I have been a patient here for all of my life
November 6, 2018
I have been a patient at this practice for all of my life. I have seen all of the changes over the years and I know it isn't the fault of reception staff or of the doctors but there aren't enough appointments. I am taking medication for depression (which is helping me) and this should have been my third month but the pharmacist told me that the tablets aren't on repeat so I couldn't get any. I was very anxious about this. I realise now (having seen the doctor) that I misunderstood things and now I am being supported to reduce medication and to use Wellbeing therapies.
A decent surgery with challenges
November 6, 2018
I have been a patient here for some years. I have always found it to be a decent surgery but with challenges. Access to appointments is currently quite difficult as they try different booking systems to try to get a handle on demand. I have a baby and he can get unwell quite quickly at times which is a real worry for me. In this regard I miss the 'sit and wait' system which did provide a consultation to those ill enough to decide to wait.
I can't get an appointment
November 3, 2018
It has been a long time since I have been because I can't get an appointment. That is why I have only filled in part of the scoring section
Managed to fit me in and sort me out
November 1, 2018
I have been a patient here for about 11 years. Of the various systems over that time the GP call back triage system worked best for me. Telephone only works less well. I called everyday one week and didn't get an appointment. Today (Weds) was my third try (this week) but I am here! Blood tests are Sudbury, Bury or Newmarket, very difficult if you can't drive. Once, I had an asthma attack and I struggled with the appointments system but they did manage to fit me in and sort me out.
Doesn't work well for me.
November 1, 2018
The appointment system doesn't work well for me now. It was better when I could walk in to reception and make an appointment face to face. We are retired and not that mobile and we are also very conscious that it costs us money to hang on waiting in the queue to try for an appointment.
