Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Staff are very nice
October 25, 2019
Its difficult to get an appointment but once you do get through the staff are very nice, you can't fault them. You do have to wait quite a while sometimes before you get called into the surgery, improved communication around this would be good.
Satisfied overall
October 25, 2019
The doctors do vary, I usually have to wait 5-10 mins before the phone is answered. Overall though I am satisfied with this surgery.
Access to surgery by phone is difficult
October 25, 2019
Its difficult to get an appointment, getting access to the surgery by phone is very difficult, I do wish this could be better. I sometimes just drive up to the surgery to speak with the receptionist face to face.
It's wonderful once you get an appointment
October 25, 2019
To get an appointment it is very difficult, but if you get the appointment its wonderful here.
Difficult to get an appointment
October 25, 2019
It is difficult to get an appointment on the phone and I wish I could just come in and wait to be seen by a GP however long it takes. I don't feel the GP's are providing good value for money and I think they are paid way too much for what they do.
I would like to see better communication
October 25, 2019
The receptionists are lovely apart from one who is rude. I would like to see better communication especially when the medical staff are running late. I do feel that one of the female doctors saved by life 6 years ago.
Awful only emergency appointments,
April 1, 2019
Only allowed to book an emergency appoint, have to phone on the day for an appoint, and can never get through. No routine appoints. Receptionists having to know why your phoning, my records are not even correct,
If I could rate it a zero I would!
March 21, 2019
Rude receptionist, severe lack of appointments, had to call 36 times to sit in a queue for over an hour. Terrible.
No continuity of Care
March 5, 2019
Appointment system is incompatible with full time work - both telephoning for an appointment (which has to be at 08:00 - when one is driving to work) and attending an appointment. You can only get same a day appointment, so you have to take a day off work in advance because you have no idea (until 08:00 or 13:00 on the same day) what time your appointment will be. Then if you are unlucky, you will be told that in fact there are no appointments that day and you will have to phone back tomorrow!
For routine appointments for an ongoing condition it would be useful to be able to book an appointment 2 weeks ahead (for example), so that you can plan and juggle work/life/commitments.
Seeing the same doctor for ongoing investigations into a chronic condition would be reassuring and sensible. You never see the same doctor twice at this surgery.
For routine appointments for an ongoing condition it would be useful to be able to book an appointment 2 weeks ahead (for example), so that you can plan and juggle work/life/commitments.
Seeing the same doctor for ongoing investigations into a chronic condition would be reassuring and sensible. You never see the same doctor twice at this surgery.
No respect towards people who needs care
February 22, 2019
I called Gp explaining situation about my 2 years old daughter who has chest infection. Lady on the phone was rude didn't listen and worse she put phone down.
