Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Access is over the phone
November 11, 2021
All access is over the phone which isn't great and I do feel that getting actual appointments with doctors is difficult but you can get to see a nurse more easily and they do a great job. I just don't feel that everything can be dealt with over the phone. For general things it is quite a good surgery but I do struggle to communicate with some staff and being on the phone makes it more challenging.
Fine at the moment
November 11, 2021
I visited the surgery to pick up medication from the dispensary on Saturday but the opening hours have changed although the website still says the old hours. Staff at the surgery are great when you see them, I don't need appointments often but it works well for getting medication.
Unhappy about the closure
November 11, 2021
No Issues really other than the closure of the Steeple Bumpstead surgery. I can't understand how suddenly it's not viable to run. Getting to and from Haverhill is difficult if you do not have access to a car as there are limited other options. Staff though are great when you do see them it's just not as convenient having to come in to Haverhill.
Difficult to see a GP
November 11, 2021
It's very difficult to get to see a GP at the surgery and the reliance on online access does not suit everybody.
Impossible to get a GP appointment !
May 6, 2021
Not possible to get GP appointment over the phone. Made appointments on line ( systmonline ) only to arrive at surgery to be told no appointment was made. Unity Healthcare website re-directs to old systmonline site which creates appointments that are denied at surgery. Absolute dismal service. HRT medication given without any blood pressure checks or consultation.
Refused to register a temporary patient
February 22, 2021
I have my father with me for 6 weeks who is 65 and suffers with some health issues, he usually resides in Ireland and I know legislation allows him to see a GP and the surgery refused and said "try someone else"
Gp refused appointment
February 20, 2020
I made request for GP appointment 2 times and called also 111 who sent note to gp that I have to be seen within 24 hours. GP has refused to give me appoitment as I'm not red flag.This is ridiculous. This GP should have more understanding of people needs!!!
Always amicable with me
February 19, 2020
The staff are always amicable with me, they do try to help you here and overall they are very good. They managed to find me another appointment today as my car broke down this morning and they called me back and got me for a later appointment.
GP consistency could be improved
February 19, 2020
There is a nice welcome on arrival at the surgery. When you phone in you usually end up being on the phone 20-30 mins before you can get through. I think the reception staff seem a bit stressed at times. GP consistency could be better.
Have to wait a long time on phone
February 19, 2020
I find it difficult to get through you have to wait a long time to speak to anyone. 10 minutes does not seem long enough at times to spend with the doctor. It would be much better if access to the surgery could be improved, once you get here it is good service.
