Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Always been good to me here
December 2, 2019
They have always been good to me here. Ringing for appointment is the only issue. I could suggest that if they do not have any appointments available on the day could they not have a message on the answerphone to say there are none left rather than allow the person to hold for a long time and then to be informed that they have none left?
Waited for 3 days to get an appointment
December 2, 2019
I have tried for 3 days to get through to make an appointment and today I finally got through. I contacted 111 service last night as I felt so unwell. If the appointments and access was improved it would improve things so much.
Difficult to get an appointment
December 2, 2019
It is very difficult to get at appointment, I waited several days to get through. If they sorted out getting through and the appointments it would be so much better.
Appointments system is not good
December 2, 2019
Doctors are good here, appointment system is not good as you do have to wait so long before the phone is answered, it was 11 mins today, its always a bit of a gamble if I can get in on the day. I do have to wait for up to 30 mins before I get called into the surgery which is frustration as my husband has dementia and I have to collect him from the day centre. If the access to the surgery with the view to making an appointment was improved it would make it so much better.
Doctors are lovely
December 2, 2019
Doctors are lovely, getting seen is quite tricky but I know its not their fault. There doesn't seem to be enough doctors to cope with the amount of patients. Would be good to have a children's activity.
Getting access on the phone is very difficult
December 2, 2019
No consistency of GP. Getting access to the surgery is very difficult, I wait regularly about 20-25 mins before the phone is answered. The ladies on the front desk are very good, they do try their best but I feel they are up against it.
Staff professional and helpful
December 2, 2019
On the whole I am fine with getting appointments here, I know my friends tell me that they have difficulties here but it is ok for me and my son. I find staff to be professional and helpful. A small children's play area would be nice. I do find waiting on the phone too long to get an appointment.
Waiting on the phone is very difficult
December 2, 2019
Waiting on the phone is very difficult. Staff attitude showed some lack of respect when asked can she help me to get an appointment. The medical staff are very good here though.
It's not too bad here
December 2, 2019
It's not too bad here, it is a bit difficult to get through and when I do get through there is often no appointments available for that day. I would like to be able to book ahead, but unfortunately its only on the day only appointments.
Good staff
December 2, 2019
No problems at all, good doctors here, good staff, nothing needs to change as far as I am concerned, quite happy.
