Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Mental health support slow
May 27, 2022
Getting mental health support for a child has been slow and difficult, it took the police to get involved before anything really happened. So frustrating.
Have to use econsult
May 27, 2022
Even when I've said I don't have online access and can't use econsult there is pressure applied to get a family member or friend to do it as that is the way to get appointments. I find this very upsetting when I need an appointment, I shouldn't have to ask people and tell them what is wrong with me if I need an appointment. There's little flexibility, you're just expected to do what they want you to do. Although I don't like the system I have so far been able to get appointments when I've needed them by having to rely on family. I've tried calling the surgery and they just say go online.
Unnecessary questions
May 26, 2022
The online access to the surgery asks very unnecessary questions including ones about gambling. It's difficult to get a face to face appointment, I've had tonsillitis multiple times but couldn't get seen. I've also had to send photos through the system, been given antibiotics had to do the whole process again when the antibiotics didn't work and was then sent to A&E when finally seen. The staff are amazing when you do see them it's just getting to see them in the first place. When econsult red flagged my entry and told me to call the surgery as I needed more urgent help I followed the advice only to be told by reception to change the answer so that I could complete a submission, how is this right?
Your GPs don’t care
January 19, 2022
Generic I get an okay experience but the last experience one of your GPs couldn’t be bothered to pick up the phone for 5 mins after I stated I was depressed, not in a good way and suicidal whilst being in my second trimester of pregnancy, the GP sent an email telling me to get fresh air and spend time with friends? Not even knowing my situation? And we wonder why mental health is at its prime.
Fantastic. Especially the girls in dispensary
January 18, 2022
Fantastic
On my last 3 e consult I have only had emails
January 17, 2022
Contacted doctors several times in last 2 months more than I ever have before. Believe this is because no phone calls or appointments. Spent huge amount of money on prescriptions, had to work out that my illness was caused by drug I started taking. Even after complaining of chest pain no phone call or appointment. Had to work out my self it was caused by hrt.
Bit of a queue on phone
November 12, 2021
There's a bit of a queue in the morning's when trying to get through to the surgery. The issue we've had today is that we booked our flu vaccination but weren't told we couldn't have it with in a week of having our covid booster so we've had two wasted appointments today. Our medications are delivered by the surgery and this is great and works so well.
Being referred on
November 12, 2021
I do find that it is difficult to actually see a GP and I can't understand why they won't do anything for my knees and just keep telling me to self refer to Allied Health Professionals.
Well supported
November 12, 2021
I've been well supported throughout. Econsult works well for me as I can do it around work and its much better than spending ages on the phone waiting to talk to reception. Staff are really great too however, econsult does make it so you have less contact with them but it also means it is less stressful too.
Been good this morning
November 12, 2021
Its worked well this morning, I went through the telephone triage and spoke to a GP who then arranged for me to come in to the surgery to be seen and its all been good. The GP was lovely and explained everything really well. In the past it has been more difficult to access appointments.
