Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Excellent
March 28, 2025
When you have 25,000 points of contact a month a little will go wrong. I have experienced a good to excellent service.
Poor service experienced
March 11, 2025
The biggest thing is you just cannot seem to get a face to face appointment. I have my bloods taken at home and thye nurse will turn up unannounced for either a general nurse check visit or blood test, wish they would let me know. They seem to offer phone appointments only here these days but I do think they can miss vital things just doing it over the phone, there are no visuals. I had an experience recently when I dropped a water sample off for my mum and the reception was on the phone, she carried on with her phone call and just handed a basket out to me prompting me to put it in, this felt lacking in customer service to me as a patient. I have tried to use Econsult online but they do not make it easy in my opinion.
Wouldn't give a star if It allowed.
February 22, 2025
Receptionists are very unprofessional and need to know they are not doctors or nurses.
Was a patient until a week ago
February 10, 2025
Receptionists need customer service training. Talk to you like you are 3 years old. I work in customer service and if I spoke to people like that I would get the sack. But in my job I can't put my family first and book them and appointment without them filling in an econsult gone to more professional practice
Poor experience of reception staff
February 4, 2025
Unfortunately I found staff on reception to be speaking about me quietly behind her hand to another colleague, not only is this unprofessional but very disrespectful. GP's on the whole but delays in getting to see them is difficult. I did recently have a urine infection and I think they waited too long before GP was asked for medication.
Delays
November 6, 2024
Not spoken to until the end of the day which then means that you can't get a prescription sorted and arranged until the end of the next day.
Good
September 6, 2024
Overall good.
I received a text asking me to arrange an appointment so I did an econsult only to be told I needed to call the surgery, so that was a bit of a waste of time but once I did call the appointment was quick to arrange. I did request a PSA test but was turned down by the doctor as I was told it wasn't reliable, I couldn't understand this as my father had prostate cancer.
I received a text asking me to arrange an appointment so I did an econsult only to be told I needed to call the surgery, so that was a bit of a waste of time but once I did call the appointment was quick to arrange. I did request a PSA test but was turned down by the doctor as I was told it wasn't reliable, I couldn't understand this as my father had prostate cancer.
Not straight forward
September 6, 2024
My husband won't call the surgery to get his issue addressed due to thinking that he'll never get seen and we're not online either. I've found the staff friendly on the phone which is lovely but getting to see a GP in person is very difficult now and I've had issues with blood test paperwork not being done when I've been told it would be. It does feel that they don't want to look in to things and would rather not see you.
Staff been good
September 6, 2024
The closure of the other site hasn't been good and they now have a completely different system in place to get appointments which makes appointments more difficult to arrange. I haven't needed a GP appointment recently and the staff I've had contact with have been good. I'm not a great fan of econsult and how it works, I've used it twice and each time it has red flagged me and I've had to call reception anyway. The reception team have dealt with all things well when I have spoken to them.
Limited face to face
September 6, 2024
All dealt with by phone or online and it has taken so long that things have escalated and I ended up having to go to hospital. If I'd been seen this wouldn't have been necessary.
