Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Econsult isn't user friendly
March 14, 2023
I really don't like econsult as I don't find it a user friendly system to complete. If I don't feel well I really can't face going through it all, it would be so much easier to just call. I find that it makes me less likely to contact the surgery as it is more of a hassle.
Good surgery
March 14, 2023
The surgery have been able to respond quickly when I've needed help and staff show concern when I explain what the issues are. My appointment today was for a medication review which was easy to arrange. I've also had quick referrals through to the hospital last year when the doctor was concerned. I've had no problems with the surgery.
Good staff
March 14, 2023
I had no problems booking my blood test for today. I find the online system easy to use and has led to appointments. Staff have been good, the only issue is communication at times as it can be a bit difficult to get information back and I've had to chase for it.
Brilliant
March 14, 2023
Its a brilliant surgery with friendly and polite staff especially the nurses. The service is 100% as I'm able to get appointments whenever needed. Speaking on the phone with the doctor has worked well and addresses the issues and I really like the doctor I've seen as they take time with you.
Booking appointments is okay
March 14, 2023
I received a letter inviting me in for my review and I was able to arrange the appointment with no issues. I do find that econsult asks a lot of unnecessary questions and isn't easy to use. I have had difficulties getting my medication at times, if the surgery is tied in to a certain supplier they can't always get what is needed.
Never any issues
March 14, 2023
I pre booked today's appointment with a nurse for my blood test by phone which was easy to do and I've never had any issues getting an appointment. Contact is more limited now but staff are friendly and they know me well. I don't feel there is anything that they need to improve, it all works well.
Friendly staff
March 14, 2023
I was invited in for my appointment today and getting it arranged was no problem. I've also not had any issues getting general appointments when they've been needed either. The staff are friendly and good at helping to sort issues out and the nurse I've seen was lovely, really relaxed me and made me laugh. Econsult has worked well to get appointments too and the surgery is a nice environment to be in.
Good
March 14, 2023
At the moment the surgery has been good. I like that text messages are sent out to confirm the appointment once it is booked and I've been invited in for an annual blood test. Staff are friendly and my medication review was done by phone which worked well. The last doctor I saw was very through and I was pleased with how the appointment went. My medication is delivered which is really helpful. They phone to say when it is coming and they always arrive on time.
Pretty good
March 13, 2023
Appointments are available and I've found econsult has worked too. I do struggle to get across how things are impacting me when I do an econsult so I'm not really sure how the doctors can really understand. It has improved and generally works well, the staff are great to talk issues through with and they explain things well.
A bit hit and miss
March 13, 2023
Econsult is long winded and you have to repeat yourself and there seem to be irrelevant questions and I just end up putting information in to be able to move to the next bit. Its a bit hit and miss being able to get appointments too but other than that the surgery is ok and staff are friendly.
