Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
Appointments are fine
November 12, 2021
I've found that getting an appointment is fine and I've had them when ever they have been needed. There are no problems with staff they've always been good and although I'm fairly new to the practice everything has been fine so far.
Closure makes it less convenient
November 12, 2021
The closure of the Steeple Bumpstead surgery has made it less convenient for us especially when you have to pick medication up from the dispensary which has limited opening hours. We have found that using econsult has led to issues being dismissed as it was assumed my husband was too young to be having the problems he was. We ended up going private and this confirmed that treat was needed. Staff are great when you do get to see them but our experience has shown that econsult is not always the right option and doesn't suit everyone either.
Staff are great
November 12, 2021
I'd rather talk to someone than use the online system, however on the whole it has worked but I would still prefer to see someone. Once you do get through to talk to someone the staff are great and get things sorted.
Happy with the process in place
November 12, 2021
I did an econsult on Friday and the doctor asked me to drop a sample off but I arrived late in the afternoon and all the samples had been sent off already so I've had to come back in with a second sample today, not a big issue or urgent so happy with how it's all working.
Have to repeat yourself
November 12, 2021
Using econsult for ongoing issues means that you have to repeat everything each time you need more help which is frustrating. I've also found that not seeing a doctor face to face has led to a much more drawn out process and delayed the diagnosis and therefore treatment. One face to face appointment would've been so much quicker than all the times I've needed to go back to the surgery.
No problems at all
November 11, 2021
I don't have any problems getting an appointment when I need one. Generally I call the surgery for appointments and this works well and I feel I'm getting all the support I need from staff too.
Econsult gets quick response
November 11, 2021
I've used econsult and find that you get a quick reply and its easy to use. Some of the questions aren't overly relevant or applicable but I just write everything down. I tend to see the nurses rather than a GP but it works well and addresses the issues. The staff are friendly and welcoming and I find the surgery good.
Prefer to talk to people in person
November 11, 2021
First time in 2 years I've seen someone. I don't like talking to people on the phone and would rather see a doctor face to face. I've been in today for a health check and now have appointments arranged for a number of additional checks that need to be done.
No issues
November 11, 2021
Staff have been good. I've been a few times lately for appointments and its all worked fine. I tend to call to try and get an appointment and have not struggled to talk with a doctor when needed.
Very good
November 11, 2021
It's a very good surgery, works well and I got through really quickly this morning, although it can normally take more time. Staff explain things really well and the nurse I see is nice and friendly.
