Unity Healthcare - Clements
Feedback Rating
Based on 241 reviews
Reviews (241)
All good
February 19, 2020
No complaints here, all good service.
Friendly and Polite
February 19, 2020
The staff are always friendly and polite. The only thing is that I cannot hear very well when my name is being called from along the corridor by the doctor.
I find the GP's to be very good
February 19, 2020
The staff are helpful on the phone but often difficult to get an appointment. Once I am at the surgery the GP's are very good. Receptionists are trying to help but they sound stressed and can be a bit abrupt in tone.The Paramedics are very good and the Nurse Practitioners also very good as is the Physio. The pharmacy fobbed me off recently I was waiting for a blood test results I was told me last Thursday that I would get them "next Thursday" but they are saying that they did not say next Thursday and I know they did that was frustrating.
I have to keep coming back to the GP
February 19, 2020
Consistency is not good for the same GP, I have been misdiagnosed a couple of times. I do not feel that they examine the patient well enough the first time they tend to give out medication or dismiss before they really know what it is, I think this is why people keep coming back time and time again with the same issue.If things were investigated more thoroughly to start with things would be much better in the long run.
I tried eConsult - good result
February 19, 2020
I tried to use eConsult today, I filled in the health questionnaire at 11am and the surgery sent me an email by 6pm with a number that I had to give to the surgery for an appointment, it seemed to go very well.I feel the surgery is improving.
Waiting 8 days to be seen is too long
February 19, 2020
eConsult is easy to fill in but I think having to wait 8 days to be seen with my issue is too long. Overall from past experience it is an amazing experience here, it is a good surgery.
eConsult experience
February 19, 2020
It took me 30mins to fill in the eConsult form and the GP called me back the next day and gave me an appointment the same day, even though it took a while to fill it in they did well in getting back to me and getting me an appointment.
WHY CAN I JUST SEE AND TALK TO A DOCTOR?
January 13, 2020
I wish to see a doctor about a long time problem with my knees, with the sometimes unbearable pain I get. (no need for an emergency appoint) and have been refused as the say a physiotherapist is all they will offer?
Is this acceptable?
Is this acceptable?
I am unable to get through
December 2, 2019
I am unable to get through on the phone and it is hard to get an appointment. They really need to get this sorted out. I have to wait a long time before I am called in to see the doctor too. Econsult has been explained to me so we will see what difference that makes.
Paramedic on duty I found to be rubbish
December 2, 2019
I came to see the staff paramedic I found them to be rubbish. Said that I had to go to A & E at Bury, when I got there the triage nurse said how surprised she was that they could not help me at the surgery with my injury, skin injury on shin.
