Peninsula Practice – Aldeburgh
Feedback Rating
Based on 147 reviews
Reviews (147)
Sent to pharmacy instead
December 2, 2019
My unwell mother had a call from GP & was told to go to the pharmacy. They were unable to deal with the situation so we called the hospital to get the repeat prescription needed.
As she is mentally unwell this was very unhelpful and caused unnecessary distress. She has what we call ‘blips’ and needs to be seen when having one so they can assist her appropriately.
As she is mentally unwell this was very unhelpful and caused unnecessary distress. She has what we call ‘blips’ and needs to be seen when having one so they can assist her appropriately.
10 out of 10 from us
December 2, 2019
We have always found this surgery excellent. We really like the new appointment system too. Only 10 minutes away for us and we are retired and drive.
Cannot fault it. ‘10 out of 10’
Cannot fault it. ‘10 out of 10’
System good for me
December 2, 2019
As a retired person I personally find the new appointment system works very well. I used to find accessing an appointment more difficult but things seem to have got better.
Good service
December 2, 2019
I do find the service good. As the appoint system has changed it seems to be easier to get an appointment when you need one as the system camps filter the needs of patients much better I feel.
Personally I’ve had a call a couple of times and one of those times things were sorted out over the telephone, which was great as I didn’t feel well to go in.
Personally I’ve had a call a couple of times and one of those times things were sorted out over the telephone, which was great as I didn’t feel well to go in.
Difficult when I work
December 2, 2019
I have found the new system difficult when I’m working as the triage eats into your day, sometimes you then get no appointment which is even more frustrating as you have to go through the whole thing again the next day (as I cannot ring for afternoon appointments).
All works ok for my mum
December 2, 2019
I bring my mum in and she finds the system good as it sometimes means we do not have to make an unnecessary trip.We have to use the community car scheme to get here.
Good service overall
December 2, 2019
I have been under this surgery many years but may need to change as the appointments system has made it difficult with having to come by bus. The bus service is quite sparse here.
It is frustrating when you ring at 8 then don’t get an appointment as they are all gone so then you are told to call again at 2pm, but the same situation happened.
I said ‘but I did what you asked’.
My GP asks to see me in 2 weeks,but I cannot be guaranteed that that will happen because of this system.
It is frustrating when you ring at 8 then don’t get an appointment as they are all gone so then you are told to call again at 2pm, but the same situation happened.
I said ‘but I did what you asked’.
My GP asks to see me in 2 weeks,but I cannot be guaranteed that that will happen because of this system.
New system
December 2, 2019
The new appointment system works for me, but I can drive.
When you get your call back from the GP you may be required to come in 1or 2 hours later, so many that do not drive would struggle.
I am retired and still independent so works well for me.
When you get your call back from the GP you may be required to come in 1or 2 hours later, so many that do not drive would struggle.
I am retired and still independent so works well for me.
Appointment access is fair
May 16, 2019
Can get an appointment on the day if you're willing to see anyone, which I understand. I get to see my own GP if I wait for about 2 weeks, which is fine for routine check-ups. I have blood taken regularly too and the HCA is good at this.
See many different GPs but that can be good
May 16, 2019
I do not know who my allocated GP is as I haven't seen them in so long. That would be my only concern, So far I have seen many different GPs and on one occasion I was diagnosed differently seeing someone different. I was prescribed a cream and on this occasion the problem cleared ip a couple of days. So seeing a different GP was beneficial on this occasion.
