Crestview Surgery
Feedback Rating
Based on 53 reviews
Reviews (53)
Good with the kids
November 19, 2019
Find it difficult to get through on telephone. Reception can be very rude, depending on who you get.
They are however very good when it comes to the kids. Listen well and see them quickly. On one occasion I would have had to have gone to A&E as I was very worried.
They are however very good when it comes to the kids. Listen well and see them quickly. On one occasion I would have had to have gone to A&E as I was very worried.
Extended hours info
November 19, 2019
We do have trouble getting an appointment and I would happily trave to another site but never been offered it. I didn’t know about until was just told by the HWS CDO.
Here as can’t get in at Alex Rd
November 19, 2019
I am under Alexander road but they couldn’t get me in, so my ill mum has brought me here today. Rang at 8am but by time got through none were available at Alexander road.
Reoccurring issue and they just keep giving me antibiotics every month. I want a ENT referral and will be pushing for it today.
Reoccurring issue and they just keep giving me antibiotics every month. I want a ENT referral and will be pushing for it today.
Receptionists so rude
November 19, 2019
The way a particular receptionist talks to me is unacceptable. So abrupt. You stand at the desk and it’s ‘yes!’ No smile,nothing. I asked if you need to go to ‘charm school’ to work here, because they need to.
Screen not working today didn’t help.
Doctor said to book appointment in 2 weeks and she said they cannot do it that far in advance. So I suggested she tells the Doctor that.
Appointment runs late, message says, ‘if appointment more than 10mins late, speak to receptionist.’ So you do and it’s a ‘well they are busy seeing other people’. Just a diabolical response when you have information telling you to flag it up, and that’s what you get.
It’s so frustrating. We are moving house soon and out of this surgery.
Screen not working today didn’t help.
Doctor said to book appointment in 2 weeks and she said they cannot do it that far in advance. So I suggested she tells the Doctor that.
Appointment runs late, message says, ‘if appointment more than 10mins late, speak to receptionist.’ So you do and it’s a ‘well they are busy seeing other people’. Just a diabolical response when you have information telling you to flag it up, and that’s what you get.
It’s so frustrating. We are moving house soon and out of this surgery.
Generally get appointments when needed
April 3, 2019
Do not mind the 'on the day' system. It does take ages to get through, but generally get an appointment when needed.
Appointment access OK
December 14, 2018
I find that I can get an appointment when I need one, however this is quite rare. I take care of myself and think that just helps.
Like appointment system
November 19, 2018
I like the appointment system, it works well. The staff are lovely. My only negative is that the music can be too loud in the waiting room
Access at both surgeries
November 19, 2018
I came across today after seeing a Nurse at Alexander Road surgery, to see the Nurse practitioner. Find 8 am difficult to call due to working hours. Need perhaps another option to call later.
3 days trying to get through
November 19, 2018
Has taken a while to access an 'on the day' appointment as trying at 8 am 3 days on the trot, by the time I get through they've gone. Can't do advanced anymore which I find a bit silly.
Never see same person
November 19, 2018
Over these 3 years I have had shoulder issues. As I barely ever see the same person twice, no one ever does anything other than inject with steroid or give me pills. I eventually self-referred for physio. They say I have arthritis but have done no blood tests, x-rays or anything to prove that this is the diagnosis. It's like they are guessing and actually not interested. it is affecting my life. One GP said 'you seem depressed, do you need tablets?!' I said 'No, but I am fed up'. I just want to be looked after and get the right treatment/diagnosis for this.
