Crestview Surgery
Feedback Rating
Based on 53 reviews
Reviews (53)
Ages to get through
November 19, 2018
Do not like the 8 O'Clock phone appointment, it takes ages to get through. More communication to give us more options would be good.
Some staff are rude
November 19, 2018
Some of the receptionists can be rude on the phone. I find being asked more questions than before intrusive. I do now know why as the HWS CDO explained and so I understand now why this is. Some days though due to health I would still say that I do not wish to disclose.
Lack of info wasting my time
November 19, 2018
Nurses and doctors at this practice need to inform patients that they can self-refer for physio. I have wasted a few weeks because of this.
Soon got appointment
November 19, 2018
I soon got this appointment. It is a follow up to key 'eye on things' and I was seen quickly, which is great.
5 days to get appointment
November 19, 2018
Maybe I am just unlucky, but I find it very difficult to obtain an appointment, either can not get through on the phone line, or there are no more available. I called 30 times this morning before I got through. I have called daily for 5 days for this appointment.
Good on the day system
November 19, 2018
I called today and got an appointment straight away, so I cannot fault it. You do wait a while to get through first thing, but if you call a bit later you do get through quicker and there are still appointments, which is unusual as my previous practice ran out half an hour after the surgery opened.
Not too bad overall
November 19, 2018
My experience here has been very mixed. You now can only get appointments on the day, and generally you do get through and get one. Not being able to book an appointment for a specific GP as there has been so many different GP's here, I do not think we have a dedicated one. When you fill out forms, it asks 'who is your GP', and I am unable to give a name anymore.
Mixed on the staff front
November 19, 2018
The GP's and Nurse practitioners are great and always helpful. I do not find the reception staff are always as helpful.
Cannot fault
November 19, 2018
Rang today near 11 am and got an appointment for my mother today within 30 minutes, which we felt was excellent. Cannot fault them.
Lack of communication
November 19, 2018
There is a lack of communication between each professional that I see here and at the hospital, leading to no continuity, No one ever seems to know where I am with my conditions. Haven't seen a GP for more than a year. Seem to always be repeating myself which is frustrating.
