Crestview Surgery
Feedback Rating
Based on 53 reviews
Reviews (53)
Coming here is more convenient
July 12, 2018
I was sad that the hospital (Lowestoft) was closed. I couldn't get to Kirkley Mill for blood as 3 buses away for me. Coming here is more convenient.
Geting an appointment is very difficult
July 12, 2018
Booked today's appointment 3 weeks ago, but on-the-day appointments are very difficult to get. I do not really feel listened to either. Moved here when I moved house recently. I feel that going back to old system of turning up and taking a ticket would work well.
I find them very rude
July 10, 2018
Getting an appointment is difficult. Reception staff ask what the problem is. I said it was confidential, but they said they need to know so the GP has a note of it before they see me. so I disclosed. However, when I saw the GP they did not know why I was there, so I do not believe what they said. They are not medically trained and are the gatekeepers. I find them very rude with it too.
Cannot get through on the telephone
July 10, 2018
Only issue here is trying to get through on the telephone for appointment. I did get through eventually and able to see GP on the day. Appointments can run up to an hour late.
Phlebotomist very kind to see me
July 10, 2018
I arrived today to have a blood test at the surgery and so checked in on the system.20 minutes later the Phlebotomist was with her bag, about to leave the surgery and she looked at me realising I was on her list. She kind took me in and took the blood. Seemed that the screen had not worked as she had had no notification telling her I was there.
I was thankful to her.
I was thankful to her.
Used it 3 times
July 10, 2018
I have only been here a year, and so only used the surgery 3 times. Every time though I have seen a nurse which is fine. Everything has always been fine for me.
Access to services challenging
July 10, 2018
Always found the people lovely here. It has become more and more difficult to get an appointment though. I know there are less and less GP's and the NHS is under strain. I have to see a heart specialist and will not see one at the Norfolk and Norwich until September 2018
Access to nurses is easy
July 10, 2018
Always get appointment with the nurses easily.
I have only needed to see a GP once and I did within 2 hours of the phone call as it was an emergency.
Asking extra questions works as they are short on GP's, so this has become a nurse led surgery.
I have only needed to see a GP once and I did within 2 hours of the phone call as it was an emergency.
Asking extra questions works as they are short on GP's, so this has become a nurse led surgery.
Rude staff so went elsewhere
July 10, 2018
I rang the surgery for an appointment as I was extremely unwell. The receptionist did not deem it to be a need for an 'on the day' appointment. The staff member was extremely rude there. One week later and I was still experiencing the same illness so I called Alexandra road surgery with the same issue and they were lovely and got me into on the same day to see a GP. I do not use the surgery much as I too work in the NHS, so understand the challenges. This experience showed me the disparity between services, and that a receptionist is a gatekeeper. I felt a call from a GP would have been the minimum they could have offered.
All is great
June 7, 2018
Been coming to the surgery for 18 years and all is great for me.
