Debenham Group Practice - Grundisburgh Branch site
Feedback Rating
Based on 133 reviews
Reviews (133)
Surgery works well
October 24, 2016
To see a specific doctor can take 3 or 4 weeks Other than that the surgery works well. Even getting a consultation by phone can be difficult. Having consistency with doctors is better
Very friendly staff
October 24, 2016
Very friendly staff. On one occasion I had a blood test but the sample was lost by the hospital
Messages not passed on
June 13, 2016
We phoned the surgery to say we thought that our elderly mum had had a TIA as her speech had changed. She luckily had a routine appointment the next week as our concerns had never been passed to the doctor. He immediately put her on aspirin to help prevent a stroke but this a week later. Mum also had a fall and a younger doctor came out to see her but didn't dress the wound on her legs but gave her antibiotics. No follow up appointment was made and we ended up having to call the nurse as the wound had deteriorated and her leg was incredibly swollen.
The receptionists are very friendly
May 17, 2016
It would be great to be able to discuss travel needs here rather than going to Debenham. Never had a problem getting to see a doctor and I like to see the same doctor. Booking online is really useful and its great to have the pharmacy on site. The receptionists are very friendly.
Long waits for appointment with specific Dr
May 17, 2016
There are long waits to see specific doctors as I'm not able to get out of Grundisburgh. The carpet in the room where blood tests are taken needs to be replaced.
Difficult to get appointment
May 17, 2016
Its difficult to get an appointment with a specific doctor. I can and do go to Otley or Debenham if necessary.
Getting home visits can be difficult
May 17, 2016
Requesting a home visit can be difficult which means family members have to take time off work to bring me to appointments. Sometimes treatment explanation can be a bit brief.
Doctors and nurses are great
May 17, 2016
Once you get in to see the doctors or nurses they are good but the availability of appointments needs to be improved. Due to my condition getting to another surgery is difficult and therefore more appointments here would be better. The booking system is quite difficult for me.
I find that I'm given mixed information by the pharmacy. At one point I was told my son was eligible for free prescriptions and then I was asked to pay for his medication.
The doctors are really great and the asthma nurse has always been really good. Even when you can't get an appointment I've been offered a telephone appointment and the doctor then says they will see you if they think you should come in. It would be great to have email prescription service for repeats.
I find that I'm given mixed information by the pharmacy. At one point I was told my son was eligible for free prescriptions and then I was asked to pay for his medication.
The doctors are really great and the asthma nurse has always been really good. Even when you can't get an appointment I've been offered a telephone appointment and the doctor then says they will see you if they think you should come in. It would be great to have email prescription service for repeats.
Getting appointments is difficult
May 17, 2016
GPs and nurses can be dismissive and getting an appointment can be difficult. I do not feel that full explanations are given and I often research on the internet to get more detail. I have a long term condition which took a long time to get a diagnosis and a simple blood test could have speeded it up. I do not feel listened to and at times I feel a nuisance.
Practice and hospital liaise well
May 17, 2016
I like to see the same doctor for continuity but on occasions at the last minute this has been changed. I am also dyslexic so need extra time for explanations. The liaison between the doctor and the hospital has been good. I'm interested in the online access but didn't realise it was available, it should be publicized more.
