Debenham Group Practice - Grundisburgh Branch site
Feedback Rating
Based on 133 reviews
Reviews (133)
Important to have a local service
May 17, 2016
The doctor I normally see has been great at explaining everything to me. Getting to a specific doctor can be difficult at the surgery but having a local service is very important.
Good care received
May 17, 2016
Overall we receive good care and there is good liaison with the hospital.
Consultants letter not actioned quickly
May 13, 2016
Following an appointment with the consultant the letter was not actioned and medication was not prescribed. This was only picked up when we queried the missing medication with the pharmacist. It then took a couple of weeks to get it sorted out. Then the GP called to say that I should stop taking the tablets as they shouldn't be taken with the other medication I am on.
Very much value the service
May 13, 2016
Having a local surgery is great, I very much value having the service.
Waiting can be a little long its not a particular problem but it does delay the person who brings me. Sometimes I don't feel that I get full explanations from the doctor and I'd rather they spoke to me rather than looking at their computer. I like the one to one service which is more traditional than a lot of the larger health centres.
Waiting can be a little long its not a particular problem but it does delay the person who brings me. Sometimes I don't feel that I get full explanations from the doctor and I'd rather they spoke to me rather than looking at their computer. I like the one to one service which is more traditional than a lot of the larger health centres.
Pretty good on the whole
May 13, 2016
Pretty good on the whole. I can't drive anymore so getting out of Grundisburgh is difficult. The more that can be supplied at Grundisburgh surgery the better.
Lucky to have such a personal service
May 13, 2016
Very lucky to have such a personal service with all the doctors knowing you. My doctor prints off information for me which is great, this has happened when the hospital hasn't explained things. Sometimes waiting for appointments can be up to 1/2 hr late but this is not a problem as I'm given the time in my appointment.
Staff all very pleasant
May 13, 2016
If you want to see a particular doctor booking online enables you to see when and where they will be. All the staff are very pleasant and good to deal with. If you work only having the Thursday night late appointments makes it a little difficult, having an additional day would be good.
All works well
May 13, 2016
I visit the surgery regularly for blood tests and to collect my prescriptions which all work well. I've never had problems with waiting times at the surgery. Having the flexibility of the 3 surgery sites is also great, although I rarely have to have an appointment at one of the other surgeries.
Text reminders are helpful
May 13, 2016
Can't always get an appointment quickly even with any doctor. I do get the text messages to confirm appointments which is helpful but I can't get to the other surgeries. When dealing with the pharmacy the attitude of staff can be a problem at times.
A very personal service
May 13, 2016
Its a very personal service and they never make you feel like you should be leaving. The receptionists are very friendly and will go the extra mile.
