Framfield House Surgery
Feedback Rating
Based on 127 reviews
Reviews (127)
called to ask about smear result as not heard
May 3, 2018
Receptionist listened to my concern re not hearing about smear result, was polite and helpful and respectful when asking if she could ask a colleague who deals with smears - came back to me in a few minutes with update .
Could not have been more pleased or impresed with her response to my call
Could not have been more pleased or impresed with her response to my call
25 minutes late and counting
April 26, 2018
Staff can be quite short with you. My appointment today is currently 25 minutes late. No information is given to you to tell you this when you arrive, and because staff are quite unhappy looking, you do not dare ask.
Difficult getting appointment
April 26, 2018
I am quite happy to see a nurse because if a doctor is needed they do generally get one in. It is just difficult to get an appointment even with the nurse, let alone a GP
Bad coordination and communication
April 26, 2018
I feel that having tests done all at the same time would be better. I had bloods done a week after giving a specimen, which is now back.
Reception who give you results do not seem to have good communication with the GP's, as I rang in for my results and was told the GP would call me back, however by 5pm on that day I still had had no call. So I called them. Initially I was told it was 'borderline', then later on I was told it was 'negative'. Today I came in for another blood test and I was then told the GP needs to see me but could not until later today, so I have to go home and then come back again later! I am not sure they realise how stressful that makes me, and prolongs the worry.
Reception who give you results do not seem to have good communication with the GP's, as I rang in for my results and was told the GP would call me back, however by 5pm on that day I still had had no call. So I called them. Initially I was told it was 'borderline', then later on I was told it was 'negative'. Today I came in for another blood test and I was then told the GP needs to see me but could not until later today, so I have to go home and then come back again later! I am not sure they realise how stressful that makes me, and prolongs the worry.
Lost confidence in the GP's
January 30, 2018
Do not feel listened to and GP looks at watch and says I have to leave. Two particular occasions where I have had concerns about some horrible symptoms, when it was not what they thought it should be in their mind after blood tests they said to just get in with it. I still have no answers. Not thorough and give me no confidence.
Rude staff
January 30, 2018
I have stopped seeing on GP as felt they didn't listen, I now see another one but find it the same experience. The GP's are quite rude and so are most of the frontline staff. Why? I do not know.
All staff are welcoming
June 1, 2017
All the staff are welcoming and it is great when you can get there-but appointment system is difficult
GP does not listen or explain things
June 1, 2017
My GP does not have time to listen to me or explain things. Suggested I Google my condition on web
Unable to see own doctor.
February 21, 2017
I would like to be able to see my own doctor
Not easy to get an appointment, staff need to understanding
February 21, 2017
Not easy to get an appointment. I feel staff need to be more understanding. If they are rude it makes you annoyed; if they were more understanding they would get same back from patients
