Framfield House Surgery
Feedback Rating
Based on 127 reviews
Reviews (127)
Staff are friendly and welcoming
January 12, 2017
Staff friendly and welcoming. However used some terms I was not familiar with.
Fair - but long wait to see Consultant
November 1, 2016
I was referred to the practice to have an ECG and see a consultant. We were advised a arrive a bit early which we did. I then had the ECG quite quickly. We then waited 4 hours to be seen by the consultant. There was no explanation from staff and if they had said it was going to be that long we could've gone and got something to drink. When we did see the consultant he was very good. The people were great, it was just the wait
Visited GP, friendly staff and helpful info
October 25, 2016
Helpful response when I rang for an appointment from Receptionist on phone and then at desk. GP listened and gave good guidance, explained my options.
Often need more than 10 minutes
October 17, 2016
8 am calling does not work for me. Often need more than the 10 minutes with my doctor as I have ongoing issues
good
October 10, 2016
Doctors and nurses are great but reception can be obstructive. You feel that they don't want to help. Poorly organised.
Better signs needed
September 22, 2016
New to the surgery & found it difficult to know how this surgery worked. When asked where was I,e, room 14 . Then found 2nd floor. Better signage or directions from staff would have helped as I was unfamiliar with the surgery layout, process etc
You can't always see your own dr on the day
September 12, 2016
No moans or groans about surgery. You can't always see your own doctor on the day (days off, holidays or full up) but you always get an appointment on the day. We have 3 nurse practitioners who will always see you
Excellent medical team
September 6, 2016
Physios are very good and are supported by an excellent medical team
Not the best
August 10, 2016
The building gives you the impression that it is a lovely surgery, and it is very clean, however I find the 'human' touch is not there. It is hard to get an appointment and you are made to feel like you are a bother for wanting one. I do sometimes wonder if they are trying to make you feel that way so you do not bother trying in the future.
Bad communication as no continuity
August 5, 2016
There are many GP's that work at the surgery, however it makes sharing information difficult as 4 GP's work 4 days (considered full-time) 75% of them are female and another 4 GP's work 2 days, 75% of them are female. It prevents good continuity and also makes things difficult if you prefer to see a Male GP as the appointments for them are really limited.
