Framfield House Surgery
Feedback Rating
Based on 127 reviews
Reviews (127)
Works for me!
April 22, 2016
I know it does not suit everyone, but personally I find the Doctor's phone back service very prompt and means you do not take up full appointments if it is easy to diagnose and prescribe on the telephone.
Cannot fault the service
April 22, 2016
We use the surgery regularly as we have a few health needs. We are very happy with the treatment and courtesy we receive. We find getting an appointment no issue though we have to accept we cannot always see our own GP.
Satisfactory.
April 8, 2016
I was unable to get a GP appointment for 10 days or so and instead saw the nurse who ordered a blood test which proved clear. My complaint continued but could not get a GP appointment. Phoning several times day and waiting for a cancellation. Not a problem for me, being retired, but unsatisfactory for those who are employed. Why not have one doctor a day holding an evening surgery without the need for an appointment or at least an appointment on the day.
Very good
March 16, 2016
It is very good. If need an appointment you can get one
Good
January 19, 2016
When needing appointment I prefer to make it face to face
Poor continuity of care
November 9, 2015
Following dental surgery in the day clinic at Ipswich Hospital I got a dry socket infection and had to go back to the outpatients department later on that week. I was given antibiotics. I had an allergic reaction to the antibiotics, my head started to swell. I visited my GP who gave me steroids and antihistamines but wouldn't talk to me about the antibiotics. I had to go back to the hospital to resolve that issue. I felt like I was going backwards and forwards.
Referral issue
October 6, 2015
Would have been helpful if my GP had referred me to the surgeries mental health link worker 6 months sooner.
Advanced appointment problems
October 6, 2015
Although my doctor needed to see me in 3 weeks time, I wasn't allowed to book that far forward. They wanted me to wait until the day and phone from 8am and then hope an appointment would be available on the day. Disappointing.
My doctor is attentive, a good listener
September 16, 2015
Thankful that my doctor at Framfield surgery is willing to listen to me and offer support, especially since my daughter died.
Quicker appointments
August 4, 2015
Frustrating not to be able to get quicker appointments but understand why. More patients than most people! Sometimes have to wait up to 10 days for non urgent appointment.
