Framfield House Surgery
Feedback Rating
Based on 127 reviews
Reviews (127)
On the day appointment made easily
September 27, 2018
I was happy to see any GP today, so access for an 'on the day appointment' was easy. My regular blood test appointments are made easily. On one occasion when I was making appointment for my next test with reception, the Phlebotomist was standing nearby and said I can go in and have one right now if I'd like to. So I did. Excellent overall
Difficult to get through
September 27, 2018
It is difficult to get through on the day you need someone to see you. Have to keep trying a few days on the trot. My GP however was not available, so having to see someone who I have not seen before and don't know my long term conditions. My appointment time is 25 minutes late today. No communication about why.
Took up two appointments
September 27, 2018
Seeing my own GP can be difficult. I was desperate to see them recently, but had to see another as mine was busy at short notice. The GP I saw proceeded to write notes for the attention of my GP and told me I'd have to make another appointment to see them. So ended up using double the time.
It still feels personal
September 26, 2018
All the doctors I have seen here have been very, very good. It is a big practice now but it still feels like a personal service
Lack of access
September 14, 2018
I have struggled to get appointments after birth of my child and had post natal depression, and felt like they talked down to me. They made me feel worse when I left instead of better. There are a couple of GP's that I refuse to see now.
Appointment system frustrating
September 11, 2018
Once all appointments are gone they say you have to call again the next day at 8.30am. When you do that you cannot get through most of the time. It is very frustrating.
Good standard of treatment
September 11, 2018
Most of the time I get an appointment and the GP I see is very good. My treatment here is a good standard and I have needed other services whereby my GP refers me immediately.
Good to access multiple services
July 12, 2018
Surgery has many services operating out of it and I have used some of them whilst unwell with my heart. It is good to be able to go there instead of the longer trip to the hospital.
Cannot get through
July 12, 2018
Phone just rings and rings or you can't get through. I needed to see someone in two weeks and got told I have to call on the day. Just do not like this system. Never get to see the same person.
Dr made me feel like I was wasting their time
June 7, 2018
I called reception to ask for a telephone consultation as I wanted to review medications for a stomach complaint. The receptionist said that I needed to see a Dr. because it was stomach related and they would need to examine me. I arrived for my appointment and the Dr. made me feel like I had wasted their time and that I shouldn't be there. I did explain that I had only wanted to talk on the phone to save everyones time but they were rude and dismissive.
