Framfield House Surgery

They are approachable and efficient, its well managed and throughout covid they did very well and coped with appointments well. The nurse practitioners are brilliant. I do realise that it is a challenging role working in a GP surgery.

I have been registered with Framfield House Surgery sincee the late 1970s and the care we have received has always been very good. In December 2022 I was unwell on two occasions. On the second occasion I was seen as a face to face emergency with chest pain and breathlessness and after a check up and ECG it was thought I might be suffering a heart attack and was despatched to Ipswich Hospital where I spent 10 days on the cardiac ward. Fortunately, I did not suffer a heart attack but blood clots were found in my lungs.
Since discharge I have attended the surgery on average twice a week, either to see a doctor or have blood tests and also telephone consultations . The care provided by 2 Doctors and the nursing staff has been exceptional . The receptionists have always been welcoming and friendly and fitted me in for urgent blood tests, sometimes at short notice.
I commend this surgery and their staff for their caring and professionalism.

This is an excellent service for my whole family. Always get to see my GP face to face on a consistent basis. I rang one day at 6:15pm and they still saw us 5 minutes later, as were able to get there quickly. Today I rang and offered a phone call or face to face and I chose to come in, so it was nice to have the choice. They are great with the kids.

I am struggling with a few things and really need answers.
No one tells you enough. For example: After a CT scan 2 weeks ago I have heard nothing. I don't know if the surgery tells me the results or if I have to wait on the hospital, no one told me. The hospital said '10 days', for results, so it is overdue and in the meantime I am left worrying about it.

Supporting my elderly mother after a fall. They saw her 2 times a week over about 4 weeks. I took photo's in so they could see the difference in her leg. Finally, they referred her to the leg ulcer clinic which operates in Framfield house.
I never knew this service existed. Felt they should have done this sooner as mum had a lot of pain. Seeing a different person every time did not help.

I have a genetic kidney condition and the staff always get me an appointment with a relevant medical professional.

Currently I am attending surgery approx weekly mainly for blood tests and results etc, care and experience could not be better, thanks one and all

Find front desk staff can be rude. Walked in and queried something. Language used was argumentative. Questioned why they would use such a terms as 'thrash it out', they said they were just making conversation. I was told they were not taking patients from other surgeries and I needed a prescription urgently which would mean registering here, getting a GP appointment and then signature for prescription. I was turned away.

Most of the time appointments are 1-2 weeks away. Appointments run late. Today they are 10-15 mins. It is good though that the TV screens are used to communicate that.

I can get an appointment quite easily. My daughter and children who get persistently ill do tend to see a nurse all of the time. With persistent illness in children I do feel seeing a GP after a couple of nurse visits would be appropriate