Framfield House Surgery
Feedback Rating
Based on 127 reviews
Reviews (127)
Nothing is wrong, happy with the service
July 16, 2015
Nothing is wrong, happy with the service
All the staff are fine
July 10, 2015
All the staff are fine
Doctors don't seem to care
May 18, 2015
The nurses and HCAs are wonderful but most of the doctors I have seen in the last few years couldn't care. To get rid of the signs and symptoms of throat cancer (which is in my family) I was told to quit smoking and having collapsed four times with chest pains and breathlessness I was told to cut down on coffee.
helpfulness variable & appt system unhelpful
April 17, 2015
When trying to make an appt. some reception staff are helpful and others can be short and less helpful, sometimes you see a doctor who explains things kindly and other times they can be short too.
The surgery doors aren't disabled user friendly
April 13, 2015
Using a standing frame able to press a button to open outer surgery doors but then can't get through the inner doors which are push/pull, left stuck in between the two sets of doors, could be the same for others for example if using a wheelchair.
Friendly staff but can be tricky to book an appt.
April 13, 2015
Online appointments appear to be only available for about two weeks ahead. Not releasing afternoon appointments until 11.30am can make it awkward, as then have to be able to phone at 11.30am during the working day. Would welcome more early evening/weekend appointments, outside of school hours.
Not very understanding
March 27, 2015
Phoned the practice to talk about an experience with a GP. The member of staff I spoke to was very blunt, quick to pass judgement and not very understanding at all.
