Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Receptionists rude and unhelpful
September 13, 2021
Doctor told me to phone up to follow up appointment Friday but receptionist said no appointments. Phoned on Monday only to be 28 in the queue. All I want to know is what to do regarding my tablets? Is it to much to ask for a Doctor to phone up and advice their patient.
Excellent, welcoming.
August 30, 2021
With apprehension I attended for my first ever colonoscopy, I did not need to worry. The nurses and doctor were excellent, they made you feel very at ease and comfortable, explained everything and were very reassuring throughout the whole visit, especially while the procedure took place. The whole visit was over and done with in just over an hour, I could not have asked for more. Thank you, you were great.
Totally ignored by all 3 receptionists.
August 20, 2021
Not one of the receptionists acknowledged me or had the curtesy to say they would be with me shortly. I watched patients coming into the surgery and treated the same. Rude and unwelcoming
Very poor website, long phone wait
August 19, 2021
It takes on average around 10 minutes to get through and talk to someone at the Grove, on one occasion I was on hold for half an hour (and this before Covid-19).
The website is one of the worse I've come across and has the look and feel of something that was designed in the 90's. The pages have far too much content which makes it difficult to find the information you need. There is no online booking facility, something I know most practices now have and as an IT professional, know exists.
All I want to do, is book a repeat blood test and I've been writing this review whilst waiting on hold - it's now 15 minutes.
The website is one of the worse I've come across and has the look and feel of something that was designed in the 90's. The pages have far too much content which makes it difficult to find the information you need. There is no online booking facility, something I know most practices now have and as an IT professional, know exists.
All I want to do, is book a repeat blood test and I've been writing this review whilst waiting on hold - it's now 15 minutes.
varies in consistency
August 17, 2021
I had a call back, which works ok for me as my work make those allowances, so I can answer my mobile at work. The consistency of service between professionals varies. Some do make time for you and others just do not. I do not mind the ring backs, but seeing someone face to face should happen if examinations are needed in my opinion
Efficient and friendly
August 16, 2021
Phoned in for a minor problem, and was answered by a friendly receptionist very quickly. Dr phoned back within an hour and saw me very quickly afterwards. They were very knowledgeable and really helpful. This is the NHS at it’s best, thank you very much for a great service
Very Friendly, efficient, and helpful.
August 6, 2021
Easy to navigate, very helpful staff, kind and friendly
great at the Vaccine Clinic
July 15, 2021
Two vaccinators in particuar were brilliant at the vaccine clinic, calm, professional and so friendly. They deserve the shoutout :).
Top notch service
July 5, 2021
Always very efficient, friendly and helpful. Organisation during Covid has been outstanding.
Sometimes there is a wait when telephoning bu
June 4, 2021
After an initial phone call I was contacted by a Nurse Practitioner who discussed my issue in detail, explained what she would prescribe and advised if the issue continued, not to hesitate to contact the surgery again. A few hours later I called at the Pharmacy and the prescription was available.
