Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Great for the family
November 8, 2019
I have had ongoing viral issues and they are very good at seeing me. Great when it comes to the kids too. Just difficult when GP asks for you to come back in a few weeks to remember that, as you have to call 'on the day for that.
Just wonder if a note could be put no the system and you get a text reminding you to call in.
Just wonder if a note could be put no the system and you get a text reminding you to call in.
Now used to the new appointment system
November 8, 2019
I am now used to the appointment system. You do no know where you will get a call back, but in my experience it has always been within and hour fo my initial call. So you do have to not be doing anything our of the house in that time.
Staff are welcoming and seem happy bunch on reception
Staff are welcoming and seem happy bunch on reception
Disparity when you ring later in day
November 8, 2019
Surgery overall is excellent. There is however a disparity between calling first thing and if you call later in the day.
- Ringing in the morning. You wait a little while but it gets answered in a very reasonable amount of time. Today I was triaged too and have now come in for the appointment.
- Calling later in the day. I called recently at 3pm and it took 1 1/2 hours to have the call answered.
They did apologise and said they had a lot of calls.
- Ringing in the morning. You wait a little while but it gets answered in a very reasonable amount of time. Today I was triaged too and have now come in for the appointment.
- Calling later in the day. I called recently at 3pm and it took 1 1/2 hours to have the call answered.
They did apologise and said they had a lot of calls.
Overall excellent
November 8, 2019
Overall all is excellent. Can sometimes be difficult to book if told that you need to be in two weeks.
Always get appointment
November 8, 2019
I always get an appointment even though waiting on the telephone can be long. They are very caring. When we have had a callback it has been that my elderly mum has either not needed to come in or they have kindly given her a home visit.
Fantastic
October 18, 2019
Been having problems over the last 18 months or so. Dr’s are making sure I’m see who I need to at the hospital and listening to me, which for my condition is half the battle.
Excellent quality care.
September 5, 2019
Polite and very helpful reception team who are professional and friendly despite some very rude patients.
Place has become a joke
August 20, 2019
Nothing like seeing a doctor with depression saying you feel like driving your car into a brick wall and being told don’t do that you might break a leg nice one
Rude obnoxious reception lady
April 15, 2019
lady on the prescription desk, very patronising and accused me of requesting for the wrong after I had told her what the form was being used for? how would I ask for the wrong form when I don't know what form I need??? very rude....
Proactive and caring
April 10, 2019
I am so grateful to this surgery for taking the initiative in reviewing my blood levels and discovering a serious condition. Hopefully early and hopefully whilst better able to treat. In even the smallest operation the attitude is professional and caring. This morning I had a routine blood test and blood pressure check and the level of concern and attention were superlative.
