Grove Medical Centre

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Based on 313 reviews
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NHS patients accepted

Grove Medical Centre

Reviews (313)

The Grove is excellent as a vaccination hub.

March 16, 2021
I do feel that other parts of the service are suffering because of the Vaccination Centre. It is harder to get an appointment for regular injections such as B12 and INR blood tests. Also I was told that proper asthma reviews have been suspended at the moment. We are constantly being reminded that NHS is still there for other conditions but feel we can't ask because of the pressure everyone is under due to Covid pandemic.
The Grove and previously as Central surgery have always been very supportive in emergency situations though.
Anonymous

Reply from Grove Medical Centre

Thank you for your feedback, its extremely important that we hear from our Patients. We are always striving to provide excellent patient care and believe we have continued to do this throughout the pandemic. Our Reception staff are available to answer any questions, please don't feel you cannot contact us. Thank you again.

Provider responded

Brilliant

March 7, 2021
Very attentive staff - doctors, receptionists, nurses etc. etc. Looked after my husband through his terminal illness very well and have supported me throughout. Obviously not always plain sailing but nothing ever major.
SALLYLAMBE

Reply from Grove Medical Centre

Thank you for your review. All of our staff are working extremely hard to provide the best service possible.

Provider responded

Doctors, nurses good. Admin not.

February 13, 2021
Saw my doctor all fine, medication given, went to pharmacy one item not available. Went back to surgery, where I was told that the pharmacy had to communicate with the surgery, or i had to go home and make a phone call to surgery to correct the error which they made, how crazy is that? So i went back to the pharmacy and they wrote on a piece of paper explaining that the item needed was no longer in use and to request a different medication. Went back to surgery to give them the note, to which i was told that i should phone and not give them bits of paper with information on. But i insisted the admin lady take it. This is not the first time i have had run ins with the admin staff, they seem to have policies that assume all patients are round pegs that fit in round holes, which as we all know is not the case. They are rude and obnoxious and always quote policies. Common sense goes a long way.
Anonymous

Reply from Grove Medical Centre

Thank you for your feedback. As you are aware during the pandemic a huge amount of changes had to be made to protect our staff and patients within the Surgery. I am sorry if you felt the process was crazy but the admin team are working under extreme pressure and in difficult circumstances and are doing their absolute best to keep everyone safe, so occasionally some things can take slightly longer to be processed. We are always striving to provide the best service to our patients.

Provider responded

Telephone service response poor

February 4, 2021
3 consecutive days tried to contact surgery to make an appointment. On each occasion experience took over 20 mins with queuing up to 20 calls waiting. clearly the system needs more resource capacity.
John Harrison

Reply from Grove Medical Centre

Thank you for your feedback Mr Harrison. Our Reception team at the Grove are working in an extremely pressurised environment and are always working extremely hard to provide the best possible service to our patients. This may mean that on occasions our phone lines can be busy. If your query is not urgent you can always use our E-Consult service or call us later in the day. However, we are always keen to hear patient feedback and try and make improvements where we can, Thank you again

Provider responded

Brilliant at The Grove, Felixstowe

January 16, 2021
Just attended for my Covid vaccination and would like to thank all the staff who are doing a fabulous job under extreme circumstances. The weather was also dreadful for the chaps instructing traffic and the ladies having to go outside to Direct and inform patients on what to do.
Everybody was friendly and knew exactly what they were doing.
Well Done the Grove.
Anonymous

Reply from Grove Medical Centre

Thank you so much for your feedback. This will be passed on to the whole team at The Grove, Thank you again

Provider responded

The staff are doing their best

December 29, 2020
The staff doctors and nurses are doing their best in very difficult times,they are helpful,friendly and understanding.
Roger Nice

Highly recommend

December 26, 2020
Cannot fault the surgery at all. Grove have been amazing, they've been very attentive when ive had to go in for an appointment & are always helpful & supportive.
Anonymous

Waiting too long on the phone- 20 people in queue

December 3, 2020
Too long wait -20 plus in queue. Mum's anxiety increased, so added to this as I am having to step in to help her. When I called there were 16 in the queue, and I gave up as 10 mins later there were still 13 in queue; I have tried to register her with online booking but I would need to do this as she is not confident with computer access.
Increasing marginalisation of elderly.
catharine Painter

Communication problems

November 9, 2020
The practice like many others needs to somehow improve communication access. Having to wait on mobile phone with 18 in front on queue is expensive. The ability to book a Dr's appointment, not on day, but in the future seems to be unavailable,
Julian Kowalski

On-line access

November 7, 2020
This isn't a moan or a complaint. However the SystemOnLine log-in button could helpfully be moved to the top of the screen - you have to trawl through the website to find it. I even missed it altogether first time through. If it's the objective to encourage patients to use on-line services more, then the button is in entirely the wrong place.
Anonymous

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