Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Not always informed on patient details
April 3, 2019
With my on going condition seeing a regular GP would be good. On one occasion when I had a phone call with a GP that had not seen me before he said "so how do you know you have...?". I said they should look at my diagnosis notes from (year) and call me back later. The GP did call later and said "yes, you do have...".
Particularly caring and supportive
April 3, 2019
Really looked after me during my on going treatment at the hospital. The nurse practitioner always makes time for me to listen and give reassurance when needed. With on going treatment for cancer I find this surgery particularly caring and supportive.
Told to 'google it'
April 3, 2019
Partner called for x-ray results. Reception told him what it was (quite a long term she could not pronounce easily). He asked to see the GP to discuss it and was told to "google it"
Repeat perscription
April 3, 2019
One problem - my wife was ill in bed and needed a repeat prescription. The doctor told her to come in, when she was given a repeat. Surely this could be done without her coming in.
A Call centre!
March 8, 2019
I got to see my GP who said 'Hello stranger', and I said the same thing that I was thinking. They said to me openly that the place is turning into a glorified call centre.
All works well for me
March 8, 2019
Outstanding work by all here. It works well for me. I get to see someone on the day when I need to. Do not use it that much so not really got anything other than that to share
Works well for me
March 8, 2019
The surgery works well for me.
I do not mind that I do not see my own GP as I do not have any major issues. If I did I would hope I could see the same person each time about it.
I do not mind that I do not see my own GP as I do not have any major issues. If I did I would hope I could see the same person each time about it.
Only seen same GP once in 2 years
March 8, 2019
Been under this surgery for some time now. Only seen my own GP once in 2 years. I am fine with seeing just anyone if it is a 'on the day' need, but with ongoing conditions and prescription related issues I like to see my own GP
Callback does not work if you work
March 8, 2019
Call back system is no good for people who are at work and unable to take a call back. It can then be very difficult to get an appointment
Upset when system changed
March 8, 2019
Changing the system of not seeing Doctor we have seen for years. Very upsetting. Lack of understanding by person(s) who instigated this system. Reception staff are good
