Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Appointments difficult, nurses nice
July 24, 2017
Booking appointments a nightmare but nurses very nice, they have time for you.
Difficult to see own GP
July 24, 2017
Difficult to get an appointment with your own GP
Waiting 3 wks for scan results
July 24, 2017
Had to wait 3 weeks for the surgery to give me the results of an ultrasound scan that was done at the surgery.
A telephone appointment was made to talk to the doctor about the result.
A telephone appointment was made to talk to the doctor about the result.
Having a call back is an issue
July 24, 2017
The ring back is a problem. If I am at work and getting a callback, I do not always have a signal so can miss it. Then they say I have missed my slot.
Process for booking appt. isn't good
July 24, 2017
It is not easy to get an appointment with your own GP. And it is not acceptable to be asked by reception what your problem is. It is not acceptable to have to wait for a GP to call you back.
Poor communication
July 24, 2017
Short of breath, I turned up at the surgery as I was nearby. They would not give me an appointment there and then and said I had to go home and wait for ring back, By the time I got home (10 minute journey) I had a missed call on my landline and mobile. I called them again and they said I had missed my slot. After a little bit of a conversation around the fact that it takes me 10 minutes to get home and they rang me in 5 minutes. They then booked an appointment but it was with a male when I had asked for a female
Some poor communication but GP's empathetic
July 24, 2017
Disappointed at process of referrals to hospital. Miscommunication about some checkups (eg prescriptions, diabetes side effects). Problems with process of referral for child.
Continuous difficulty in getting prompt prescriptions.
But GP's are brilliant, so empathetic.
Continuous difficulty in getting prompt prescriptions.
But GP's are brilliant, so empathetic.
Can't fault, marvellous Practice
July 24, 2017
I cannot fault this surgery. It's absolutely marvellous.
Very helpful
July 24, 2017
Very helpful GP. Quick to respond. Looked after me well. Good outcome.
Good Practice
July 24, 2017
A good practice for my family. When we had an issue the team took it seriously and it was dealt with really promptly.
