Grove Medical Centre

Lack of appointments is an ongoing issue for me

A bit impersonal but the services are very good and staff are good with you

An excellent surgery which I can't find any fault with

Since experiencing severe initially abdominal pains which were investigated for a number of years and eventually in August 2016 it was determined that there was a back issue rather than gastro issue. From then the doctors have not done anything after receiving a letter from Addenbrookes stating 'in my opinion it is a back issue'. The doctors just issue more and more pain killers. When I experienced a trapped nerve problem I was given physio at Felixstowe General. When I gave her my background history and told them about my letter from Addenbrookes and she had assumed I was under a back and neck specialist but I was not as they had thought it was abdominal issues. She then got me an appointment with the back and neck specialist who I am now seeing today.
I was under gastro for 8 years and feel that there was a real lack of understanding and feel I could have been treated earlier for back issues if listened to rather being fobbed off.

I appreciate that when given a call back I was also given a time to expect the call, but in the morning it is hard to get through on the phone in the first place.

It is a really good practice. Very nice new facility. Receptionists are all very good and getting appointments not a problem. Really helpful and do all they can to fit you in

Once you get through reception the care is brilliant but I don't like being asked why I would like/need an appointment by reception staff

Getting an appt. with "your" GP is impossible. Transfer of care is fine but disconcerting for my elderly husband. sometimes cannot get a today appointment - have to call back next day. Urgent care is great with a wait

I have waited 1 hour to be seen by a nurse. Unable to book an appointment in advance

Can't make apt in advance. Antibiotics given over the phone. Haven't got your own GP