Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Calling at 8am is too early for me
May 10, 2016
Getting an appointment is difficult as 8am is very early for me to try and get through on the telephone. I have on occasion been able to use the system but they will not allow me to go in the afternoon, which suits me better. Yet I cannot then book for the next day in the afternoon and just tell me I have to call again at 8am. It is very frustrating.
Call back system is a waste of time
May 10, 2016
It is difficult to get an appointment, calling them at 8am & then waiting in to get a call back if they are unsure on reception if you need appointment. They do not give you a time that they will call you back, which causes problems and then if you do need to go in anyway that is twice the amount of time used up by the doctor. It just seems a waste of time. I would not be happy being prescribed medication without seeing the doctor face to face.
Overall a very nice place
May 10, 2016
With it being new, you expect it to be clean and it is. I just get frustrated about how long it takes to get an appointment. With a Mental Health condition I do feel stressed trying to get an appointment as I need one and cannot predict when that is.
fair
April 12, 2016
Difficulty in seeing the screen in the waiting room due to poor eyesight. Never seeing the same doctor twice
excellent
April 12, 2016
I find this service excellent when I need to use it
fair
April 12, 2016
Not seeing your own doctor, you see anyone. If you ask, your own doctor is full up night and morning. Can't make an appt. a day or two ahead.
very good service,
March 24, 2016
been patient for around 18 mnts, always managed to get an apt when needed. Staff seem well versed on health matters when asked. Nurses are lovely and calming.
Appointments hard to get
March 21, 2016
The new system allows no pre-bookable appointments for doctors. If you ring from 8am it takes ages to get through. It stresses me out trying to keep ringing. Staff are not very kind about it on the other end of the phone.
Poor patient service
December 17, 2015
I am receiving a number of comments/complaints about service offered at the surgery due to number/lack of GP's and number of patients (over 14000). Long delays in getting appointments, staff not helpful due to pressure of work. I would add this is not my surgery. GP Federation offering after hours surgery?? Covering what areas??
Lack of help
December 10, 2015
A lack of support or help with mental health- was told it was me being a teenager and external circumstances.
