Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
appointment difficulty
February 1, 2018
I am in to see the diabetic nurse today who is fabulous, and as it is scheduled it is all good. When I need an appointment on the day for illness this can be much more difficult to get.
Appointments
February 1, 2018
It is silly that you cannot book appointments in advance. Where do appointments go when by 8.30am they have all gone when I finally get through on the telephone.
Patient confidentiality
February 1, 2018
Sitting in the waiting area I can hear reception talking to a person standing there and reading out their mobile phone number that they say they have on record. They had asked if they wish to have a text reminder for the appointment. They then state the date and time to the person. This for me breaks patient confidentiality. They need to be aware how their voice carries. They could just write it down instead. I am not even sitting that close to the desk.
No advanced appointments
February 1, 2018
Always can get appointment when I can get through in the morning on the day. I do not think they do 'advanced' appointments which would be good for 'check up's'.
All good
February 1, 2018
I have had no problems at this surgery. All is really good
Appointments a problem
February 1, 2018
I do not understand where all the appointments go. 10 minutes after 8am, they are all gone. It makes no sense when the surgery has many doctors.
Trouble getting prescription review
January 31, 2018
This surgery is really lovely overall. We are however, having real trouble trying to see a GP to explain to my wife about her medication since a diagnosis. She is very worried about if all and we need to know what each thing is for, for insurance purposes. We called the specialist at Ipswich hospital that we originally received the diagnosis from and the secretary told us we would get a call back. That is now 4 weeks ago.
(Signpost made)
(Signpost made)
No real issues
November 10, 2017
I do not need the surgery very often. On the rare ocassion that I have needed an appointment I have managed to get one.
Appointments very hard to get
November 10, 2017
It is rare to be able to get an appointment here.
Staff are lovely but...hard to get appointments
November 10, 2017
I cannot fault the staff here. they are lovely....when you get to see them. It is really difficult getting an appointment, and surely only going to get worse with all the new houses going up.
