Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
online and call back service inconvenient
July 28, 2021
filled in the (very limited characters) online form to be informed that I needed to speak to a doctor directly. called reception and was promised a callback which I missed due to not being able to sit by my phone all day long. Tried to return the call, but reception was closed and no follow up call received the next day despite a voicemail on my phone to this effect. No face to face appointments offered.
1h 30m regular time to get through in phone
July 15, 2021
1h 30m regular time to get through in phone, and they shut phone lines at lunch, when workers have the opportunity to ring the surgery. Rude reception staff.
Outstanding
June 17, 2021
Phoned surgery at Midday, gave description of problem to receptionist who then flagged this up to Duty Dr immediately. Within 5 mins I received a call from the doctor, to say that medication had been issued for me. The diagnosis by the doctor was spot on as 1 week on I have fully recovered.
Good
February 3, 2021
Efficient
Phone waiting times really bad
January 8, 2021
I waited 46 min for someone to answer the when the line went dead and said it’s their lunch time. Next time I waited 40 mins for them to get doctor to call me urgently the receptionist hung up before taking my details to contact me back then called back and on call doctor had gone home at 5 pm. I had been in hospital having a district nurse come out and needed more antibiotics I then had to wait over 24 hours untill I see district nurse who helped me lots
Flu Jabs
December 6, 2020
Had Flu Jabs booked on Saturday, so well organised, amazing set up. Well done Needham Surgery and Thank you.
Rude and unhelpful
December 4, 2020
Having called numerous time to be left in a queue for ages got to number one and surgery put phone down on me. Also having now called have had abnormal test results and doctor has yet to call me to let me know. Now have to wait another week for doctor to call me. This is not what you should expect from your doctor. It's bad enough not being able to see them face to face. Where is the duty of care
Proactive and friendly
December 2, 2020
My doctor has recently followed up on initial contact made through NHS 111 and the out of hours service. The integration between the services was impressive. I received a phone call to follow-up on the advice of the OOH doctor (I did not need to contact the practice to follow-up), which included a referral and a blood test. I was advised about how to book the test and the reason for that test etc. The test results have come back and I have been advised by text of the outcome with advice. All very quick and efficient. I felt the doctor was friendly in approach and allowed sufficient time for discussion about my concerns. I often feel that way about this practice and long may that continue.
Excellent GP
November 27, 2020
I've never struggled to get an appointment. I have seen the same GP for nearly 3 years - he always seems to remember me and my history which is reassuring. I am never rushed or made to feel like I am wasting his time. He shows genuine concern and takes my views into consideration when treating.
The print size on the web page is far too small
September 28, 2020
The print size on the web page is far too small
