Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
1 Week wait for appointment
January 24, 2020
One week wait to get an appointment, The GP and nurse have been excellent. I was told by reception staff on the phone that I could be referred for a MRI scan by my doctor but I am unsure. I went to A & E with a back issue and I asked for an MRI scan and the doctor I saw said I needed a scan but they would not give me one at that time so I am back at the GP today to see if I can get one. I have also self referred to AHP physio team in the hope that they can refer me also for a scan.
Good Staff Attitude
January 24, 2020
They always seem to fit us in with an appointment. The staff attitude is very good. Sometimes you can wait longer than 20 mins to see the doctor and it is difficult to get through on the phone but when you do get through they do seem to find you an appointment.
Wish the car park was bigger
January 24, 2020
I can usually get an appointment in good time. I do wish the car park was bigger as it is a good surgery overall.
Impressed with GP
January 24, 2020
On the whole this surgery is pretty good. I am very impressed with my GP. I always drive up and book my appointment face to face with the reception staff as it takes too long to phone in. I can usually get an appointment quite easily.
GP Outstanding
January 24, 2020
My GP is outstanding, I love my doctor. However getting access to the surgery is quite difficult, when I do eventually get through they do usually find me an appointment. I am happy with the surgery and they are fantastic with my kids too.
First Class Service!
January 24, 2020
They have looked after me brilliantly, I get first class service and I get to see the doctor that I want to. It just takes too long to get through on the phone. We spoke about Econsult and I have used this before and had a positive experience so maybe I need to try again.
Difficult getting through on the phone
January 24, 2020
My doctor has always been very good I cannot fault him. It is a good surgery but it is difficult getting through on the phone so I often drive up and make my appointments face to face.
Thinking of changing surgery
January 24, 2020
Machine not working at check in which is inconvenient, the surgery seems too busy. I am thinking of changing surgery. Several years ago I did not like the doctors attitude with me and I did not think that I was well examined and at that time I went private instead.
Struggle to make an appointment
December 18, 2019
Telephone line busy, queues out of the door, receptionists like police interrogators. A typical Monday morning at Needham Market Country Practice.
Online services for requesting repeat prescriptions overnight, without warning. Replacement app not updated in over 4 years by the developer.
Telephone request for repeat prescription goes missing.
GP works part-time, runs late and difficult to get appointments with.
Online services for requesting repeat prescriptions overnight, without warning. Replacement app not updated in over 4 years by the developer.
Telephone request for repeat prescription goes missing.
GP works part-time, runs late and difficult to get appointments with.
Poor
December 13, 2019
Missing meds for a week chasing and chasing to get them waiting 3 hours for a phone call back try to get help from reception who try to blame me for being rude when I need reassurance making my anxiety worst and feeling like I will have no Meds over the weekend.
