Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
No complaints
July 3, 2019
Staff on reception are fine, though one can be a bit short.
No complaints at this surgery.
No complaints at this surgery.
Staff are excellent, waiting is fine
July 3, 2019
I am very happy with this surgery, the staff are excellent - if you have to wait a bit it's not an issue.
I can get an appointment on the day if I need it.
No complaints.
I can get an appointment on the day if I need it.
No complaints.
Getting appointments is hard
July 3, 2019
Getting an appointment, ringing up is very difficult. I can be on the phone waiting for over 40 minutes only to be told there are no appointments left and I have to wait until the following morning.
Otherwise it's a good surgery.
Otherwise it's a good surgery.
Sometimes you have to wait a while
July 3, 2019
They are helpful on reception and always try to give appointments.
I now know more about e-consult and will have a look.
Sometimes you do have to wait a while before you get to see the GP
I now know more about e-consult and will have a look.
Sometimes you do have to wait a while before you get to see the GP
Lots of queuing and waiting
July 3, 2019
I was held in the queue for 29 minutes this morning before getting to speak to someone.
E-consult has been used by me twice.
waiting for over 25 minutes before being called in to the surgery is not uncommon.
Thankfully I don't need the GP lots, but only think I would like to see is better appointments.
E-consult has been used by me twice.
waiting for over 25 minutes before being called in to the surgery is not uncommon.
Thankfully I don't need the GP lots, but only think I would like to see is better appointments.
Long wait on phone to get through
July 3, 2019
I had to wait in the system for an hour this morning to get to speak to reception.
I may try to use e-consult in the future but it's not a replacement for the GP.
I may try to use e-consult in the future but it's not a replacement for the GP.
I wait outside for an appointment
July 3, 2019
I come down and wait outside to get an appointment.
I would prefer if the GP could call me in as the digital screen can be a little difficult for me to see.
I would prefer if the GP could call me in as the digital screen can be a little difficult for me to see.
By and large good
July 3, 2019
My experience, by and large, is good.
Very happy with the staff here.
I am very happy with the GPs - I wish more doctors were available.
I don't use the internet so can't make use of some of the things available here.
Very happy with the staff here.
I am very happy with the GPs - I wish more doctors were available.
I don't use the internet so can't make use of some of the things available here.
More reception staff to answer calls needed
July 3, 2019
I had to wait for 46 minutes before I got to speak to someone this morning. I did get an appointment today, however I will take a look at e-consult.
My GP is excellent and the dispensary is very good
I think they need more staff to respond to calls in the morning.
My GP is excellent and the dispensary is very good
I think they need more staff to respond to calls in the morning.
Mostly good
July 3, 2019
My overall experience has been good and the reception staff are friendly and professional.
There was an issue a couple of years ago that I've never forgotten, I came in for an ECG wand I was very apprehensive. The nurse left me uncovered and exposed, it left me feeling a lack of dignity. People are holistic and the e-consult is never a replacement for face to face.
There was an issue a couple of years ago that I've never forgotten, I came in for an ECG wand I was very apprehensive. The nurse left me uncovered and exposed, it left me feeling a lack of dignity. People are holistic and the e-consult is never a replacement for face to face.
