Needham Market Country Practice

They are good at making sure I get help when I need it and the staff are nice and explain things well. I can get appointments when required and generally call to make my appointments which can take a little time to get through but thats to be expected. It all works very well.

Pretty helpful on the whole, accommodating when you call. You do get to see your own doctor mostly which is good and helps with continuity. Its difficult to get appointments, if you have something urgent you can be seen but if its a routine issue its more difficult and can take time to get an appointment. I tried recently to book an appointment for a routine issue but the doctor was away and I couldn't be seen until they returned. I've also waited in all day for a call back but the doctor called at 7pm when I'd gone out

I was aware of this new service only because a friend told me about i, so I feel they need to communicate it better to their patients for those who can access the internet. I have always found getting appointments difficult and so felt that this new assessment online, may be a good way to get a response.
On a weekend recently I felt unwell after my cough changed to feeling more like an infection/bronchial,
I filled out the form on their website (Sunday evening), which was very thorough. On Monday at 8.05 am I had a call from the surgery receptionist asking me to attend an appointment with my own GP that day.
On the form you can put that you would like to preferably see your own GP, but have the option to put 'any' as well.
I will use the system again if need be as I found it worked really well. I had no idea if I needed to see a GP or not, so it is good they are able to assess that and treat accordingly.

On the whole the surgery is very good. It is difficult to get an appointment and this is the first time I've seen my GP in a long time. I've tried the new online triage system but it didn't work, I received an emailto say the issue could be dealt with by phone but I missed the call. When I called back I was told someone else would call but I did feel that for me it didn't really work. Not seeing my own GP isn't an issue as the duty doctors are good. To get a pre bookable appointment has never worked and the online appointments are so limited it doesn't help either. If its something hospital related I would prefer to see my own GP.

Staff are very good and doctors are caring and supportive. Waiting times to be seen can be a bit long but you get the time you need in your appointment. I've used the new online system afew times and it has worked well and I'd use it again.

I visit regularly and appointments are booked weekly for me, the care has been good and I'm quite happy with them. I can have a laugh and a joke with the nurse I see.

More or less you can get appointments when you need them. They are busy and it can take time to get through on the phone but it is not too bad. I like that they doctor will call you to discuss things but its not suitable in all circumstances.

Staff are very friendly. You can't get through on the phone so I tend to visit the surgery to book appointments as it is easier. INR's are very difficult to get and its often suggested that I should go to Ipswich for it. I've also had difficulties accessing my notes online and can't see them at the moment.

Like the online system for ordering prescriptions, it works really well and means I only have to visit the pharmacy to pick up my medication rather than drop the paper copy off at the surgery. Care and support at the surgery has been great the only thing is that I'm often given a blood test appointment for very early in the morning but I can't get here until 9.45

You can phone on the day and get an appointment with your own doctor which is good. It all runs quite well to time and the care has been good.