Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
treatment is very good
August 8, 2018
The doctors and treatments received are very good. Getting through on the phone is very difficult and often there are no appointments available.
Difficult to see same doctor
August 8, 2018
Difficult to see the same doctor which then impacts on the care received. You ring up and could be 26th in the queue. The online system is set up to benefit the GPs not the patients, so coming in to the surgery is limited by these systems. The car park is small and needs improving, land has been sold for housing. The practice is quite heavily reliant on locum doctors which means you never see the same doctor.
Very supportive
August 8, 2018
Always friendly, getting through on the phone is the only issue. Doctors are very supportive even though I have an asigned doctor I don't often see them. Appointments for the children are good to get, if the time it takes for you to be able to speak to reception could be improved it would be great. It can be quite intrusive when reception staff ask you questions and if you want to keep something private you are pressed for more information.
Will do anything to help
August 8, 2018
Friendly surgery and the doctors are very good. Very caring and understanding and will do all they can to get things sorted. Its all good, nothing really to change other than there being a bit of a queue on the phone but its not too bad.getting through
Difficult to get an appointment
August 8, 2018
Very difficult to get an appointment and see your own doctor, you can be asked to call back tomorrow. Nurses have been very good, chatty and put you at easeplus they run to time. I don't like sharing information with the reception staff about the reason for my appointment and they can be a bit abrupt at times.
Call backs work well
August 8, 2018
Like the appointment system, its always better to be able to book in advance but I don't have difficulties normally. Staff are pleasant and the surgery is nice, light and airy. The dispensary staff are helpful and will sort issues out quickly. I do like to see my own GP as he knows me and whats going on. Having the call backs from my GP works very well too.
Care is good
August 8, 2018
More often than not you can see the same GP but even when you don't the care is good and staff all seem quite friendly. I do tend to visit the surgery to book an appointment as the phone line is so busy and I don't have the internet.
Can be a wait on the phone to get through
August 8, 2018
Having the dispensary on site and the delivery service for medication from the pharmacy is good. It can be a bit of a wait on the phone to get through in the morning but it's not too bad. It would be nice if some how the surgery could explain how systems work, ie I didn't realise that a prescription could be collected straight after seeing the doctor. May be the phone message could direct people to the website for explanatios. Reception staff and all staff really are very good and try to make things as easy as possible.
Nures are great
August 7, 2018
A briliant surgery. I don't see the same doctor but this doesn't worry me. The nurses are great and it doesn't take long to get through on the phone either.
Would like to be able to book ahead
August 7, 2018
Doctors are all good. I would like to be able to book appointments ahead so that you can plan more. On the whole it doesn't work badly and the queue on the phone went down quickly this morning. I'd prefer not to have receptionists asks me why I need an appointment, they are not medically trained to decide who I should see.
