Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
Booking appointments is very difficult
July 3, 2019
Nice surgery, music, books, environment is lovely.
The booking of an appointment was very difficult - 40 minutes once I got into the waiting queue.
The booking of an appointment was very difficult - 40 minutes once I got into the waiting queue.
Lost faith in this surgery
July 3, 2019
I have lost all faith in this GP surgery and if I could I would change surgeries. Just before we went on holiday my wife, who is diagnosed with dementia, was taken off her water tablets by the GP and her legs began to swell. We got home on the Friday and I was so concerned I called 111 and then I took her to A&E on Saturday, paramedics took her into hospital and they kept her in.
Generally good
February 26, 2019
A bit more of a delay today compared to normal but its generally a good surgery.
E-Consult is excellent
February 19, 2019
I used the online E-consult form and got a call first thing the next day offering me an appointment with my own GP. I feel more people need to know about it and use it. I would be interested to know how it is dealt with the other end as my call was at 8.05am and the phones at the surgery do not open until 8.30. I just find it interesting to understand what the labour is for these things and if it does cut down on the need to see a GP if some people only need to go to a Pharmacist ETC.
Can get appointments
February 8, 2019
Seems very good, I can get appointments when needed, for routine issues it can be about a week and a half to wait which is fine but when we've needed an emergency call back they've been very good. Call backs for general issues are also done quickly and issues sorted.
Difficult to see own GP
February 8, 2019
At times the surgery is really good but getting an appointment is difficult espeially if you want to see your own doctor. Coming to the surgery often makes it easier to get an appointment. This morning they've arranged for two appointments at the same time for us and we didn't even request it. My doctor is very good, even if running late you don't feel rushed. The message on the screen saying there were 20 minute delays was good and the new check in system worked well and was easy enough to follow. Parking is a problem, may be some of the areas that are landscaped could be used to increase capacity.
Drs and nurses are good
February 8, 2019
They always have my prescription ready on time. It can be a little hit and miss to get a routine appointment. You can be told there are no appointments but you are then offered a call back. Depending on how ill you are you can have a discussion with staff about the different options available. Staff are nice and quite helpful and the doctors and nurses are good but it would be nice to be told if the appointments are running behind. Even when running late they will still spend time with you.
Can't plan ahead
February 8, 2019
It's very busy today, but I didn't feel rushed out of my appointment. I seem to be in and out quickly but other people seem to be in or need much longer. Its difficult to plan ahead when you work because you can't book ahead especially if you are trying to see someone specific.
Friendly staff
February 8, 2019
Staff are always friendly and prescriptions are always ready and waiting, if anything isn't available they get it in really quickly. The doctor I see is very good, really got things moving when I had problems and referred me straight to hospital. The parking is an issue but there's little scope for more. Even if an appointment isn't available they will always get the GP to call you back but this is rarely needed as appointments are generally available when you need them.
Can get same day appointments
February 8, 2019
If you really need one you can get an appointment on the same day which is good.
