Needham Market Country Practice
Feedback Rating
Based on 340 reviews
Reviews (340)
Brilliant doctors
August 15, 2018
All the doctors I've seen have been excellent, giving good care and support. It is difficult to get through on the phone in the morning and booking in advance is difficult too.
New phone system is an improvement
August 15, 2018
The new phone system at least tells you where you are in the queue and you can do other things while waiting which is an improvement. Generally everything works well and I see my own GP most of the time.
Works well
August 15, 2018
There's not really a problem at all with the surgery it all works well. Pretty much you can get appointments when you need them which is good. I can see the new online triage system working well for advice but maybe if you need an appointment not so much.
Care good, carpark busy
August 15, 2018
The car park is very busy and it is difficult to park, on occassions I have parked on the housing estate and walked in. The care is good, staff are friendly but it can be difficult to get through to reception because it is so busy forst thing in the morning . The call waiting and the music that plays are both improvements though.
INR appointments difficult
August 15, 2018
It is difficult to get an INR appointment although this has got a little easier recently but generally its a good surgery.
Inspire confidence
August 15, 2018
They are very professional, they take time to explain and keep me well informed and inspire confidence. Getting appointments can be tricky and if using the automated system there are often no appointments available and getting through to reception is also difficult as its so busy. I did use the online system but it wasn't overly intuitive but I got there in the end.
Very good nurse
August 15, 2018
The nurse I see is very good, she's so approachable and friendly but appointments do run behind and you have to wait to be seen. Sometimes the doctor can be running up to an hour behind but you do get good care though.
Usually see own GP
August 15, 2018
Usually get to see my own GP which is important to me, I know she works part time but I'm happy to wait for her. There aren't normally any appointments available if you use the automated system.
Really good
August 15, 2018
I think they are really good, if you need an emergency appointment you'll get one. The GP I see is so lovely, sympathetic, has a sense of humour and is so understanding. There can be a queue on the phone and at times there are no appointments available when you do get through.
Waits for blood tests
August 15, 2018
Can get blood tests done at the surgery however at times its quicker to go to the Riverside clinic.
