Oakfield Surgery

We have been with Oakfield for almost 3 years, and it has consistently served our family well.

We have seen and been treated by a number of the staff, and found them all capable and attentive, and our records are well maintained and shared effectively (we mention this has not always been the case in some of our previous surgeries).

We would also like to address some of the criticisms levelled at the reception staff: in our experience, these appear unfounded. The staff is certainly no-nonsense, but as all primary care centres , this is a busy practice and as such, its staff must deal with patients swiftly. The lone instance of a receptionist being curt with a patient was a result of the patient's impatient and aggressive demeanour, and even then, the receptionist remained professional despite visible (and understandable) strained frustration.

Oakfield is a good practice, and we recommend it unreservedly.

I have been with Oakfield for over 20 years and all ways felt the staff were extremely helpful and listen to my concerns. I think reception staff are doing a great job considering they are often under a lot of pressure with taking calls as well as dealing with patients at the desk. Keep up the great work.

I have always had a good experience when visiting the surgery

I find all the staff really helpful and friendly especially reception.

Helpful and polite reception staff, caring GP. Been with them over 10 years and always happy with the service.

.......... having a bad experience with this new system.

Overall it’s good. But the manner and attitude of reception is shocking. I have witnessed their poor manner with other patients too. This makes it a bad experience overall. Most the GPs are v good and the nurses are knowledgeable and efficient

I feel the policy of reception staff asking what I want to see a doctor about to be frustrating, disrespectful & insulting. Dr seems to have no apparent concern that the appointment time is always late --- 55 minutes is the longest delay( so far !) I do however, believe that my two gripes are a very small price to pay for me having the absolute privilege of benefitting from the best GP practice I've ever known!! Further, the practice manager is brilliant.

Awful and very rude service every time and the surgery even suggested that I get the prescriptions from a chemist instead of them.

Friendly, helpful and accommodating staff with extra mention for Dr (name removed).Could not ask for a better or more understanding GP