Oakfield Surgery
Feedback Rating
Based on 140 reviews
Reviews (140)
Very friendly staff. Know your name
September 2, 2021
I have been with the surgery and would give them 10/10. Friendly. Helpful . What more can I say. Would highly recommend
The staff care about you.
July 20, 2021
Oakfield doctors will ALWAYS see you if you are really poorly. They respond effectively and politely via AskMyGP, and will see you face-to-face if you need it. This surgery far surpasses others that I work with professionally.
Receptionist always so rude!
July 6, 2021
There is one young receptionist that is very pleasant but every time I call the receptionist I speak to is always so rude. I was very polite and after every call it puts me in a bad mood from being spoken to like dirt. I had a very simple request of booking my depot injection and I am so flexible also. Training on telephone manner is definitely needed as I’ve complained about this matter before and clearly no improvement. It’s nice to be nice and a doctors surgery should be a prime example and not be making patients feel anxious about calling and making appointments!
Not great
June 29, 2021
Doctors only work sporadically. A first in my experience at a surgery. This causes problems in keeping on top of a patients medical issues. Add the fact that speaking with someone at the surgery is only made available for short hours in a day and, wrong or right, it feels like a surgery who work for themselves not the patients.
Poor service for a second time
June 15, 2021
We are new to the practice. The ‘ask my gp’ service seems to be more a ‘we are utterly avoiding face to face appointment no matter how urgent your problem is’ service. First phone appointment by gp was absolutely useless and the doctor was wrong and the practice does not have a record of it. Second phone appointment today was with nurse practitioner who thinks my son’s hay fever is only a viral infection only in the most general sense of it!
Possibly the best GP practice in the Uk.
May 27, 2021
The doctors are totally approachable, show caring for us and listen and help us every time. They are accessible and we always get to see a doctor or nurse. The reception team, nurses and staff are helpful, polite and kind without exception . The paramedics also offer great support. I have used this practice for over 25 years. Whether its physical, medical or mental/:emotional problems. This team are absolutely first class in every way possible. We are so grateful to them.
Always had good service at oakfield
April 12, 2021
Good doctors with just the right amount of empathy. Get on with their job without fuss or flannel.
Always great service
March 23, 2021
I have used this surgery for a number of years and I have had had any reason to complain. Its hard to find a good practice but I would recommend this surgery to anyone.
Don't seem to care about you
February 16, 2021
Never treat you as someone in a needy state, need care and concern and not an officious attitude, more helpful and friendly attitude.
Helpful and efficient
January 27, 2021
I've always found the staff at the surgery to be helpful and efficient, despite the phone ringing off the hook in normal times. I have to say the AskMyGP system is brilliant and cannot recommend it enough I ask questions about my health, prescriptions etc and the response is almost immediate.
