Oakfield Surgery

I like Ask My GP as it gets pretty instant responses and works very well especially for minor issues. I do find it a little difficult to explain what the exact problem is at times and then I'm unsure what to highlight to the doctor as you have to identify a title and that was what the doctor focused on. It meant that only one issue has been addressed but I do like that you can go back to the doctor and get quick responses. The message on the phone is very long and could be shortend.

Ask My GP is really great as I've been seen the same day if needed or issues have been dealt with via messages, its a very good system that is simple to use. The doctors are great, they're obviously busy but they've been very good at getting things sorted.

When using Ask My GP I've been able to get face to face appointments with my GP on the same day or the next so although I was sceptical of the system at first, it does work very well to get appointments.

The only problem is getting through on the phone when it's a more urgent issue as it can be frustrating waiting. When you call all you want to do is speak to someone and you have to listen to a long message. When I called this time I wasn't sure who I should be calling the doctors or 999 so wanted to speak to someone quickly. Other than this the surgery is very good, as are the doctors.

I've found ask my gp pretty good to use and has got good responses that have sorted issues out. I do feel that face to face appointments are more limited than they used to be but things have changed so it will be different now. I'm happy to see any of the doctors, I used to have a GP but since they left I don't know who my main doctor is.

I haven't seen much difference over the years as I get through straight away on the phone and the staff are lovely. The nurse I've seen has been great, so friendly and approachable. The call backs have been great and there's not been pressure to use Ask My GP when I don't use the internet.

Now have Ask My GP and it's working really well to get help or appointments, which ever is needed. The only thing I'd like to see change is feedback after tests so you know for sure there is nothing wrong, rather than worrying they've just forgotten you.

I've had issues trying to use Ask My GP and getting technical issues sorted but now thats done the system is okay to use. I do feel it is a more de-personalised system now with the online submission followed by phone calls for many appointments or issues. Contact is not the same anymore and issues are often dealt with via messages too, however, when I've really needed to be seen I have been. I recognise that people may over use the service but I have been concerned with the way in which reception staff spoke to a elderly patient when they had walk to the surgery to get an appointment in the freezing cold weather. The person was unable to use Ask My GP but was spoken to in an uncaring way. In the end they were told they could either wait at the surgery for an undetermined length of time to be seen or go home and wait for a call back. It could all have been done in a nicer way.

I've been very pleased with how Ask My GP works to get appointments, whenever they are needed I've got help quickly. I've seen the nurse twice recently and have been really happy with the treatment and care provided. I've had my regular check ups and have been sent text messages to book the appointments. My asthma is well monitored by them as is my high blood pressure. I am concerned for those who don't use online services as most access does seem via this route now.

I like Ask My GP as it works well and in 2 hours I normally get a response with the most appropriate member of staff. The majority of the time I get to see a a doctor and I'm confident in the care provided. I find it is better than phoning as its quicker and allows you to ask for someone specific if you would prefer that. The staff are great and I'm very happy with them all.