Oakfield Surgery
Feedback Rating
Based on 140 reviews
Reviews (140)
Less personal
March 17, 2023
It's a less personal service now with Ask My GP and its not really to my liking, however, the children are seen very quickly and I do get quick responses but it is difficult to see someone face to face. It can depend who you speak to as some listen well where as other don't. I am concerned about how easy young people will feel when they have to go through the system and wait for a call back.
Really good
March 17, 2023
A really good surgery, really efficient and medication requests are dealt with easily. It's flexible to get appointments around work and I find the message (Ask My GP) system quicker. It would be even better if I could access my notes on the system too like I can with My Chart from Addenbrookes. I receive great care and I'm really pleased with how it all works.
Helpful staff
March 17, 2023
I've got used to the Ask my GP system and I have had good responses from it. I like that you can ask questions if there are any follow up issues. It allows you to ask for what you need and there is flexibility in the system. Staff are helpful and pleasant and the surgery is a good experience all round. Getting medication is not a smooth process any more and there appear to be barriers but when there are problems it would be better to get better information.
Quick responses
March 17, 2023
Ask My GP gets quick responses and its been a very good service with very good staff.
Great system
March 17, 2023
I really like the Ask My GP system its quicker and more efficient. You get to see the right person for the issue and it prevents unnecessary visits. The staff are as good as gold and they've sorted out the daily injections I've needed.
Works well
March 17, 2023
I have no complaints at all, I'm able to get appointments when needed and I'm happy to see any one so may be that helps. The whole system works well.
Brilliant
March 17, 2023
I really like using Ask My GP as I've had quick responses on the same day. The doctors are very good they listen and very compassionate. They have provided great end of life care for a family member, we were well supported and cared for as a family. I don't feel that there is a need to see a doctor all the time so the system works really well as it prevents coming to the surgery for medication changes or simple things. I've never had a time when I haven't been able to get a face to face appointment when it's been needed. The system allows you to ask to see someone specific or see anyone which is a good option.
Ask my GP is easy to use
March 17, 2023
The system is easy to use but I don't feel that I always get to see someone when I maybe need to. The doctors and nurses are good and they explain everything very well. I have a lot of health issues but not seeing the same GP does sometimes make it difficult as they don't know my full history.
Left due to poor care
January 18, 2023
I decided to leave the surgery when I felt I wasn't being listened to and my concerns were being ignored. I struggled to get face to face appointments when I needed them so I felt I needed to move to a different surgery.
Happy with family care
November 21, 2022
Generally happy with the family care and use Ask My GP which worked really well. It's a good service and I was phoned back within a reasonable time and was listened to by the doctor.
