Oakfield Surgery
Feedback Rating
Based on 140 reviews
Reviews (140)
Good reception staff
November 21, 2022
I use Ask My GP which works well, and I find the reception staff good and the telephone responses with GPs have covered all bases. I also use hearing services here with no problems at all and I really like the parking.
Difficult to see a GP
November 21, 2022
I do feel I'm listened to but not able to see my own GP which is annoying. I do feel that age is a factor in whether you're seen or not and Ask My GP is only available online so you have to have IT to access it.
Responses don't fully address issues
November 21, 2022
I find Ask My GP is a little bit restrictive when trying to get an appointment and would prefer to just get a face to face appointment without going through it all. The responses on the system don't always fully address the issues so the process is more drawn out and needs more contacts with the surgery. I have found appointments for blood tests easy to get.
Very supportive doctors
November 21, 2022
I like Ask My GP as it avoids having to call the surgery and it gets a quick response. I did however ask for a chat with the GP and they continued on conversing via Ask My GP which was a little frustrating. The doctors are very supportive especially around the care and treatment for my trans child. The first appointment we had was such a positive experience and couldn't have asked for more. I've also had very positive menopause care and treatment and I like the surgery at the hospital now, it's a much better location.
Very quick response
November 21, 2022
Had a very quick response after completing an Ask My GP and have then been given an appointment with a nurse who is the appropriate person to see. I did find using Ask My GP a little confusing, but it has worked to get the appointment I need. Generally, the surgery and staff are very nice, and it works really well now being up at the hospital and it's great there is no charge for the parking, makes it a lot easier.
Simple process
November 21, 2022
I found Ask My GP was good to use today as it has enabled me to get an appointment with a doctor, it's a nice simple process which I really like.
All fine
November 21, 2022
The surgery is all fine and staff are great. It's a wonderful surgery and I've been invited in for my annual review which is really good and have found it easy to get appointments when I've needed them.
Very good staff
November 21, 2022
Staff are very good it's just the process of contacting the surgery that is the problem and that I don't particularly like the Ask My GP system. I would much prefer to be able to just call up and make an appointment. I order my medication online and find this a much simpler and easier process.
Caring
November 11, 2022
Good at the moment, staff have been good and caring. I call for appointments and don't feel any pressure to go online which is great and I'm happy with how it's all working. I've been in and out before my actual appointment time too.
Brilliant
November 11, 2022
Seen today after doing an Ask My GP and speaking to the doctor. I have been in to see the doctor even before my actual appointment time. Reception were very accommodating and I was happy with the GP I saw, it seems to be a good system. The dispensary has also been very good, efficient and helpful.
