Orchard Street Medical Practice
Feedback Rating
Based on 98 reviews
Reviews (98)
Same person request
September 28, 2022
Don't get to see the same person so no continuity. Been unwell for few months and not seen same person twice. Had a nurse ring who stopped my medication but I was in the 'out of hours' 2 days later as rang 111 in the night as unwell. They recommended to go back on the medication, with phased withdrawal and/or a change to alternative. Once this happened I was ok, but felt a GP would have made that call at the start.
Difficult getting access
September 28, 2022
Difficult for us to access. Told to go online for things. I can but my parents cannot and do not speak English. It is just a battle for everything for them.
Good service for me
September 28, 2022
I am elderly and I see my regular GP still here. They speak to me on the telephone and get me in when needed for a face to face appointment. I do not do online and they do not ask me to use it.
The reception staff are rude
April 28, 2022
The reception staff speak very loudly, quickly and are aggressive. They speak over patients, without listening . They do this even when people are polite to them.
Most staff are nice but rude receptionist
February 3, 2022
Most staff are nice, but the appointment system is frustrating enough without being hung up on after 20 minutes waiting, then waiting another 15 minutes with no apology, only sarcasm and an unhelpful attitude. I've also had to chase an overlooked referral for my dad 3 times. Finally, from January 2020 I have had breast cancer and was not called once, not even follow up. Rude receptionist and lack of follow up.
Fed up with it
November 4, 2021
I am just fed up of not getting through and when I finally do they say as they are still restricted under the rules it doesn't need immediate attention, yet I am worried and feel like they are palming me off and I am giving up. How long is it before it does need attention? They have no idea how long it is that I have tried to ask to see someone about it. It is months and month.
(signposted the patient to 111/GP+)
(signposted the patient to 111/GP+)
can't get appointment won't come out
February 15, 2021
very very poor service. it used to be good, they won't answer phone, make appointments, call you back or even administer the covid vaccination. 0/10
Overall good service
September 10, 2019
Overall good service, can always get an appointment same day. Most of the GPs are excellent.
Friendly and helpful
January 8, 2019
Friendly and helpful, nothing too much trouble.
Toilets were vandalised and shut for a week
September 26, 2018
The toilets were vandalised and shut for a week. I had to be referred to Riverside for a blood test but I live just across the road from Orchard Street and I am 85 and can't travel easily
