Orchard Street Medical Practice
Feedback Rating
Based on 98 reviews
Reviews (98)
Fair - but appointments feel rushed.
August 1, 2017
10 minute appointments often overrun leaving the next appointment shortened. Feels rushed and little caring.
Good explanations and care
July 24, 2017
Explain everything well. Good on care. First class. Didn't wait long to get appointment. Referred to Ipswich hospital within 2 weeks
Understanding and supportive
June 20, 2017
Even though appointments are difficult to get if you want to see a particular doctor, the doctor I see is really great, very understanding and supportive.
Excellent staff
December 8, 2016
It;s a friendly surgery and we have a good relationship with the staff. We have a great diabetic nurse - a real personal touch. Can't praise them enough. Rang at 11 am and had an appointment for 12.30
Drs are sensitive to my level of English
November 16, 2016
It is easy to make emergency appointments. I used to take my husband to translate for me, now I do not. The doctors speak slowly to me and may use sign language eg. Once I did not understand the word 'iron' and they pointed to some metal. The GP has also offered me the use of language line in the middle of an appointment. The doctors give good explanations. The children love the play area. I don't think I have ever had a letter for cervical screening. So I will ask the receptionist about it.
Staff can be dismissive
November 1, 2016
Receptionists quite helpful and nice. Book appointment - got in straight away. Nurses quality of care 4/5.
0/5 for the GP I saw. Staff quite dismissive I've never seen the same person twice. I went about blood pressure as I thought it was high (family history of high gp) I gave GP my 2 readings( previously with these type of readings I've been told to keep it monitored ) GP told me I was a "fit young lady" - blood pressure needs to be higher before you worry.
I felt he dismissed me.
0/5 for the GP I saw. Staff quite dismissive I've never seen the same person twice. I went about blood pressure as I thought it was high (family history of high gp) I gave GP my 2 readings( previously with these type of readings I've been told to keep it monitored ) GP told me I was a "fit young lady" - blood pressure needs to be higher before you worry.
I felt he dismissed me.
Good communications and staff
November 1, 2016
Regular appointment and surgery always remind me by letter. Receptionis alright, doctor gives us enough time
Feel reassured now
November 1, 2016
Whole body healthcheck - saw nurse I think. I was worried as dad and sister died of heart attacks and I went asking for checks. They were really good. Checked my heart and everything. Feel reassured now
good
October 10, 2016
Always been very proactive. Would recommend them
Excellent
September 12, 2016
Worked in partnership with my wife to get her back on her feet.
