Pinewood Surgery
Feedback Rating
Based on 68 reviews
Reviews (68)
Good experience
August 25, 2019
Today was a good experience and I noticed an improvement with the front desk attitude. Overall I have noticed a general improvement with this surgery.
Very good
August 25, 2019
Always able to get an appointment. I have some prescription concerns and I feel rushed when I am in the surgery. On the whole very good.
I find it challenging to get blood test
August 25, 2019
I find it challenging to get a blood test at this surgery. I do feel I get a bit more priority with appointments because I have heart failure. Repeat prescriptions can be given in dribs and drabs, I wish they could be given at the same time.
Fantastic response
April 2, 2019
The reception staff were so helpful when I needed some medication for a migraine, they could not be more helpful. I also had a follow gp appointment with the doctor today who was so patient focussed and he really listened and was responsive. I really feel this is it I’ve experience was worth sharing. Thank you.
Doctors are fine
September 21, 2018
Appointments are very difficult to get. When I am ill and do get one, the doctors are fine. I have to say that I don’t ever seem to get to see the same doctor twice.
Difficult to get an appointment with a specific doctor
June 18, 2018
It is so difficult to get an appointment with a specific doctor - told there was a five week wait but that it was too early to book an appointment with said doctor?
Don't like triage system.
December 14, 2017
Don't like the triage system. I'd prefer to get an appointment more easily. Getting appointments is difficult and takes ime
Mental health related poor communication
December 10, 2017
If it's an emergency they will always fit you in. Due to having mental health issues in the past I feel that anything I raise is put down to that. They can't always find everything on the computer system, with scans and results for example. It's also not great if they don't listen to you and take concerns seriously.
Pretty good place
September 1, 2017
This is a pretty good place, I have been going there for some years and I have always been happy with the service I have received.
Poor - unable to get through on the 'phone for an appointment.
August 1, 2017
Getting an appointment. Not being able to get through on the phone.
