Pinewood Surgery
Feedback Rating
Based on 68 reviews
Reviews (68)
Great once you get in
June 20, 2017
Great once you get to see the nurse - reception very hesitant to book you an appointment.
Hospital appointments at different times from referrals
November 25, 2016
It would be better if all referrals to the hospital were done at same time to investigate a problem. I have been referred for one scan or xray after the other. It would be better if they were done at the same time, its almost like the doctor is going down a tick list but this means extra visits to the hospital all the time.
Good overall
November 25, 2016
They use a triage system to decide if you need to be seen by anyone and the new building is easily accessible. I did have to chase my blood test results and the 10 minute appointments aren't really long enough and more time would enable more in depth discussions.
3 weeks to see a dr of choice
October 20, 2016
Not particularly easy to see a doctor of your choice. It can take up to 3 weeks. I arranged an appointment to see a nurse for couple of reasons and told reception but when I saw the nurse she had no idea why I was there as no information had been passed to her. When getting results I called to be told they were normal but when I asked what that meant the receptionist said I would need to speak to the doctor. I'v had to wait almost 2 weeks for this phone appointment. Generally face to face care is 1st class
Never see the same GP
October 7, 2016
This is a good practice but I never see the same GP so there is no continuity of care which is a shame.
Long wait to see specific doctor
October 7, 2016
It can take up to three weeks if I want to see a specific doctor. This is too long
Poor - Telephone triage
October 7, 2016
I don't like the telephone triage (call back) system because I have missed calls and had to wait days for an appointment
don't allow a full discussion
October 7, 2016
10 minute appointment times do not allow a full discussion
Very good - I've only been registered a shortish time
October 7, 2016
I have only been registered here a shortish time but they are very good. Even better than my previous surgery and I thought they were good!
Service ok - but I sometimes have to prompt and ask questions
October 7, 2016
Sometimes I get told what the problem is (that I have attended for) but sometimes I am just given medication and sent away. I have to prompt and ask questions
