Siam Surgery
Feedback Rating
Based on 402 reviews
Reviews (402)
Attention to waiting times is okay
June 4, 2018
You can see a doctor, you don't have to wait. Phone system works well and you get through ok. A call waiting system would be an improvement so you know how long you're likely to have to wait.
Transport can be problematic
June 4, 2018
Transport has continued to be an issue with attending but the staff are very good and caring.
Happy with administration
June 4, 2018
Get appointments when I need them. Booking process works well, don't mind who I see, generally works well, all fine.
Open and accessible
June 4, 2018
Quite happy at the moment. Have found the surgery to be very good can book appointments online or by phone which works well. You can see a doctor when needed. A very good surgery.
Happier with the new health centre
May 17, 2018
Happier with the new health centre, much more convenient. Getting appointments is very difficult, there is no continuity but the doctors are very good. It's only the appointment system that is letting them down. Not had care navigation explained or reasons for questions
Getting appointments can be difficult
May 3, 2018
Tried to book an appointment last week, but none were available, so I ended up going to A&E at West Suffolk Hospital. I wasn't offered an appointment at all with any practitioner.
Very pleased however a pharmacy would be good
April 26, 2018
Always get seen on time and when you call in the morning you always get an appointment. A pharmacy at the healthcentre would be much better.
No problems and well integrated with VCS
April 26, 2018
No problems with the surgery. I can get appointments easy enough. The cardiac nurse has been very good with good links with community services. Good integrated work with VCS, including Onelife Suffolk
Appointments can be difficult
April 26, 2018
There are mixed messages given by reception. Some have said there are advanced appointments available, others not. Getting appointments is difficult and there are times when you are told to call back the next day.
All so nice and I feel very well supported
April 26, 2018
They are all so nice, nothing is too much trouble and they listen to you. Very well supported by staff. However, picking up prescriptions means multiple visits to the pharmacy as they run out at different times, would be helpful if medication could all be for 30 days.
