Siam Surgery
Feedback Rating
Based on 402 reviews
Reviews (402)
Overall a good service
June 4, 2018
Find it easy to make an appointment, staff are friendly. Generally works well for me.
Can get appts, communication lacking
June 4, 2018
Can get appointments when we need them. Generally works very well for me. Do feel through and not listened to by doctors.
Don't feel valued or listened to
June 4, 2018
Been given wrong information about what has been wrong and feel very fobbed off. Took a personal call in my appointment and then prescribed a medication that was contradicted. Don't feel listened to at all or supported in any way. It's been months with no answers, were told that he had a condition only for the next blood test results to contradict with no explanation. Don't feel they listen at all and they hardly spend anytime with you.
Comms and continuity is awful
June 4, 2018
Don't feel listened to and dismissed, don't feel that they care. Been a few times and still don't feel heard. The continuity has been an issue. Doctors don't seem to read notes prior to appointments.
Reception are very flexible
June 4, 2018
You don't have to wait too long for appointments, reception will squeeze you in if you need to be seen. Not often you have to wait.
Lovely surgery
June 4, 2018
Nice local surgery. Always been polite with me. Great to have everything done in the one place. Works well for us.
Waiting times can be a problem
June 4, 2018
Easy to register here, phoned to make the appointment, had to hold for about 5 mins. It would be better to be told where in the queue you are.
Not all doctors listen
June 4, 2018
Can normally get an appointment on the day. Quite easy to get through on the phone. Certain doctors can be dismissive and don't listen to what you are saying.
Staff can alternate with approach
June 4, 2018
Good to have the building, depending on who you see it does make a difference to how you are dealt with. Generally the doctors and nurses are very good.
Continuity can be better
June 4, 2018
Very good surgery, convenient and very helpful staff, can get appointments. Continuity is an issue and it means that you get differing advice.
