Stradbroke Medical Centre

The surgery is friendly, organised and staff are helpful. There are small waits for the actual appointments and when wanting to see the clinicians. Always been a good surgery and I'm happy to attend either surgery.

So grateful for the surgery and the staff but there is one Care Navigator who has been very difficult and their attitude is almost combative. I was told to call 111 when I wanted advice about a child’s ongoing issue, which was not appropriate. If they answer the phone when I call now I will hang up and call again in the hope of speaking to some one different. The care and treatment provided by doctors and nurses is great and as a family we are very well looked after by the kind and reassuring staff. As a mother and patient I definitely feel listened too and feel that everything is taken in to consideration. With the complicated health issues my child has we are very confident in the care provided. The dispensary staff really do all they can to be helpful and have dealt with situations quickly when they’ve been more urgent. For anything related to the children we either get a call back or are seen the same day, it really is a brilliant surgery and I really can’t praise them enough.

Doctors and nurses are outstanding and overall it is a brilliant surgery where getting an appointment is never an issue. Reception can be very rude so I prefer not to call to talk to them. The treatment I’ve had from them at times has been shocking and I feel that some training is needed.

I wasn't overly happy that a nurse did not refer me straight away but when I called after the appointment to say I thought it was needed it was done very quickly. Having the new computer system installed seems to be reducing the number of available appointments as it is more difficult at the moment. The phone message is very long and not sure it really needs to go on so much now.

At mums previous practice when she had her INR blood taken all they did was prick her finger, the blood was tested on site and she was phoned with the results and any medication changes needed. Here, although the system works perfectly she has to have blood taken each week which is then sent off to be tested and they then call with the results. This systems seems more resource heavy when compared to her old practice in another part of the country. Could a change be considered?

I generally call for appointments which works well for my regular visits and I get to see the most appropriate member of staff for the issue. The staff are quick to act and responsive.

I'm quite happy to see any of the staff at the practice and prefer to call to try and get appointments as I find this works well. It has taken 2 years to get to the bottom of the issue I have due to the pandemic but I've now been referred to hospital which I'm happy about. The doctors and nurses are great but I do find that some reception staff aren't as friendly as they could be.

I called 111 overnight and they booked me an appointment for first thing this morning. I was also told I could call 111 back if I needed to or if anything got worse. The system worked really well, very pleased. On a general basis I have frequent blood tests and never have any issues getting the appointments for them whenever they are needed.

It's an approachable and friendly surgery where I have good continuity with the GP, although I don't need to visit much I've had no problems booking appointments by phone when I have.

After visiting an optician they advised I needed to see my GP and have a blood test but it took two weeks for the surgery to act on the letter they sent. I've also had a small problem getting medication that a consultant recommended. I like to see the same GP if possible as I prefer the continuity and some staff aren't as helpful as others and it can feel a little rushed at times.