Woolpit Health Centre Feedback Centre 2020

This is the best surgery

May 2, 2019

This is the best surgery! They are always on time. Treatment and care is very good. Also given good referral when needed. But the car park is horrendous.

Anonymous

Very approachable staff

May 2, 2019

I can relate easily to the practice staff they are very approachable. I would like a better, larger car park though. Often long queues at the pharmacy to collect medications.

Anonymous

Generally happy but weekend support.is poor.

May 2, 2019

Very happy with the surgery but there have been occasions when they have needed GP assistance at weekends and were unable to get help.

Anonymous

The wait is too long

May 2, 2019

On line booking an appointment had to wait 2 weeks. Also to have a call back from GP the wait is too long. GP didn't contact cardiologist in the time frame expected this was disappointing.

Anonymous

Lack of confidentility

October 13, 2018

I find it unacceptable that receptionists have access to our medical records, are making diagnosis that they are not qualified to make and are writing letters that medical secretaries normally write. Is it any wonder the mistakes they are making and patients are being left to suffer and end up in hospital and costing the NHS more than it should have done.

J Bloggs

Very good

August 21, 2018

The surgery is very good, I like that you can get appointments on the day or in advance and you can see a doctor when you need to. Staff are alway friendly and helpful.

Anonymous

Reply from Woolpit Health Centre

Thank you! We love hearing positive feedback.

Very good, works well

August 21, 2018

The longer opening hours are really good and make it easier to get appointments and it is really appreciated. You can always get an appointment, maybe not with your own doctor the same day but if its urgent you can get an appointment with any of the doctors. The online appointment booking and the telephone call back are really good and work well. The pharmacy at the surgery isn't always great.

Anonymous

Confidentiality no longer happening

June 7, 2018

Receptionists have been informed to ask patients what their problem is and why they want to see a doctor. If patients don't comply with this they wont be gived an appointment. I for one will not be attending this surgery again as I don't feel it is receptionsts place to make decisions or comments about patients personal information.

Anonymous

Reply from Woolpit Health Centre

Sorry to hear that you feel this way. The receptionists are bound by the same confidentiality as all the staff at the health centre and will not discuss what you tell them with anyone apart from the doctor for advice. They have been trained by NHS England in line with new national guidance on ‘Care Navigation’ which aims to ensure that patients receive the right care, in the right place, at the right time. Asking why you need to see a doctor helps us to ensure that you don’t need to come to the emergency surgery or even go straight to the hospital rather than delaying your care. All surgeries in England are now doing this. We hope this helps you to understand why this is being done and that you will feel more comfortable telling a receptionist how they can help you in future.

Younger GPs are more helpful

May 2, 2018

I have been a patient here for some years. It is pretty good all around and I think that now the younger GPs are more helpful than the older ones that I have seen.

Anonymous

Lovely surgery

February 13, 2018

A lovely surgery, I have no complaints at all and you can always get an appointment when you need one.

Anonymous

Woolpit Health Centre